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Maintenance Service Officer
2 weeks ago
Job Duties/Responsibilities will include:
Preparation of contracts for new / existing customer
Creation and maintenance of new and existing Contracts
Process monthly invoicing for all Maintenance Contract customers
Maintain an invoice schedule, ensuring timeous invoicing
Maintain and distribute monthly service schedules to customers and
internal regions.
Mailing of monthly invoices to Maintenance Contract customers
Termination letters to be sent out minimum of 30 days in advance
Assist contract customers with queries
Key communicator between Contracts department and Service departments
Ensure costs to contracts are being processed timeously
Contract analysis to ensure all obligations are met before contract termination
Update sites and objects relating to contract
Facilitate the communication process between contract accounts and service departments
Assist and facilitate with any queries on maintenance contracts from client and service departments
Assist with identification of problematic units, verification of work history and approval processes
Assist and facilitate with any overdue accounts
Matric. A higher institution qualification would be advantageous
2 years Experience in a similar role
Strong Microsoft Office skills, advanced Excel
Must have a valid driver's license
A good working knowledge of the business processes, excellent communication skills (both verbally and in writing)
Knowledge of Imax 6 and Contracts Module would be an added advantage
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