Property Sectional Title Assistant Manager

2 weeks ago

Cape Town, Western Cape, South Africa Time Personnel Full time

REQUIREMENTS

  • Grade 12,
    relevant qualifications advantageous
  • Proven record of previous experience within property management industry a
  • Experience the property management system required
  • Able to communicate effectively and clearly in writing and verbally, including drafting correspondence and documents
  • Strong attention to detail and work to stick deadlines in a varied, demanding role
  • Demonstrable experience and ability to use Microsoft Word and Excel
  • Experience in managing your own time and duties while working remotely
  • Able to show an understanding and commitment to good customer care
  • Selfmotivated, with high energy and enthusiasm
  • Pragmatic, creative approach to problemsolving, with emphasis on fast and practical solutions
  • Working hours
    9 am to 6 pm Monday to Friday

DUTIES

  • Dealing with clients' daytoday issues in a quick and efficient manner in line with industry guidance and best practice
  • Providing proactive and reactive management of the portfolio
  • Assisting with handover documents and saving documents electronically on system
  • Updating checklist/spreadsheets of handover information received
  • Assisting with handover forms/block asset info and document management preparing for handover to the new Property Manager once the block is set up
  • Checking documents such as insurances to ensure, that they are not outdated, and that company has current policy documents in place
  • Checking if company acts as Co-Sec for the Client and if so, request an authorisation code and provide an update to the Director of Finance
  • Assisting clients with service charge and ground rent queries
  • Keeping key register of keys received and requests from previous agent/client
  • Assisting with a budget set up for a new block
  • Updating the system with contact details once contact sheets are returned
  • Typing up meeting minutes, updating certain tickets once task completed
  • Drafting communications for new blocks, all notices and letters regarding important information relating to works etc.
  • Covering Line Manager/team members workload while they are on annual or sick leave
  • Providing regular updates to clients
  • Assisting in new block setup on inhouse systems, maintaining updated contact info
  • Looking after the administrative side of each block in your portfolio
  • Attending client meetings online and assisting the Onboarding Manager, whether within normal working hours or by agreement out of hours
  • Ensuring all the blocks in the portfolio are efficiently managed and maintained
  • Working closely with all departments across the Company
  • Supporting Line Manager in managing relationships with all parties and issues reported
  • Providing HR with contact details to the previous management agent before transfer
  • Following internal processes (e.g., key request process, transfer)

Salary:
R R25,000 R30,000 per month

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WEBSITE for more information. See links below.

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