German-speaking Safari Operations Administrator

2 weeks ago


Johannesburg, Gauteng, South Africa Black Pen Recruitment Full time

German-Speaking Safari Operations Administrator


Our client, an Australian-Based boutique adventure tour operating business, sells bespoke adventure safaris to southern and east Africa for small groups or FIT's from Australia, New Zealand and German-speaking countries.

They live and breathe African safaris.

For over 25 years, they have explored Africa, a lifestyle that has instilled a great love for Africa in each one of us.

They live for exhilarating, heart-stopping moments in the wild and sharing these extraordinary adventures with you.

Job Type:
Remote | Full-time

Requirements:

  • Fluency in German and English required.
  • Appropriate qualifications in travel will be an advantage, although not essential.
  • Have a very good working knowledge of 'safari Africa' having worked in travel as an operational administrator with at least 2 years of experience.
  • Have a love for adventure and wildlife, having travelled to wilderness areas in 'safari Africa' including both Southern and East Africa.
  • Being extremely structured, organised, honest and with a focus on attention to detail are essential, as industryleading service is the goal
  • Excellent numeracy skills
  • Be an allrounder, and able to work independently with initiative, reliability, and good organisational skills.
  • Have an outgoing personality and great people skills.
  • Having good MS Office skills is essential and WordPress experience will be an advantage.

Responsibilities

  • Responsible for invoicing, payments of suppliers, booking confirmation forms, guest information forms and detailed final travel documents for tours.
  • Handling the administration for entry restrictions, visas, authorization forms, membership rewards transfers, etc.
  • Research various destinations and means of travel regarding prices, customs, weather, reviews etc.
  • Diagnose the clients' specifications and wishes and suggest suitable travel packages or services
  • Organize travels from beginning to end, through booking tickets and accommodation, securing rental transportation etc.
  • Supply travellers with pertinent information and useful travel/holiday material (guides, maps, event programs etc)
  • Collect deposits and balances
  • Use promotional techniques and prepare promotional materials to sell itinerary tour packages
  • Handle unforeseen problems and complaints and determine eligibility for money returns
  • Attend conferences to maintain familiarity with tourism trends
  • Create and update electronic records of clients
  • Maintain relationships with key people
  • Keep financial statements and documents

We look forward to hearing from you soon

-
Black Pen Recruitment is a global recruitment agency that targets European, African and American Markets with headquarters based in

Malta and

Cape Town

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