Sales/service Consultant

2 weeks ago

Cape Town, Western Cape, South Africa 3SixtyHealth (Pty) Ltd Full time
3Sixty Health has a great opportunity for a suitably qualified individual to fulfil the

3 SIXTY HEALTH advertised position and join their team.

BACKGROUND 3Sixty Health is a black owned and managed, reputable and a major player in driving

South African economy by investing in ''black excellence''3Sixty Health is 100% black owned and black managed administrator.

It is accredited by the council for medical schemes to offer both administration and managed care services, allowing for a fully integrated, beneficiary-centric approach.

Our core competencies in administration include membership management, billing, claim adjudication and customer services.
It is a medical aid administrator of Sizwe Hosmed Medical Scheme.

POSITIONS Sales & Service Consultant

DIVISION Operations

DEPARTMENT Sales & Marketing

To provide enhanced customer contact service at contact with relevant members and clients and to deliver client liaison services in-line with the Sizwe SLA for pay
- point decision makers and associated members.
Ensure customer centricity that

JOB PURPOSE
secures a delightful experience and contact.

To deliver client liaison services in-line with the Sizwe SLA for orphan members

LOCATION Western Cape

DUTIES AND RESPONSIBILITIES

  • Resolving all queries within agreed standards, ensuring resolution, close out and institutionalize learning from each contact
  • Providing relevant information to members, including member education
  • Complying to quality standards as a frontline customer liaison person
  • Ensuring effective client liaison and client satisfaction
  • Performing client needs analysis and ensuring these are consistently met and captured accordingly
  • Escalating and reporting critical issues to the Regional Manager and other relevant parties
  • Client liaison and satisfaction adherence
  • Performing relevant client needs analysis
  • Escalating and reporting critical issues to the Regional Manager and other relevant parties
  • Enrolment of new members and escalating advice requests to brokers who are knowledgeable about the fund
  • Working closely with relevant stakeholders to optimize new pay point opportunities
  • Attending relevant events/meeting to identify sales opportunities
  • Support in sales activities, e.g. presentations and assistance in achieving agreed sales targets
  • Distributing marketing material
  • To develop and maintain broker, member, pay point, and union relationships effectively
  • To act as the point of contact between the client and relevant departments within 3Sixty Health (Pty)
Ltd to ensure client satisfaction

  • May provide these services onsite or from walk in centers as is applicable

SKILLS

  • Communication Skills
  • Relationship Management Skills
  • Reporting
  • Presentation Skills
  • Customer Service Skills

REQUIREMENTS

  • Able to travel
  • Valid driver's license

QUALIFICATIONS AND EXPERIENCE

  • Matric
  • Administration Diploma
  • Computer Literate (MS Word, MS Excel and MS Outlook)
  • Excellent keyboard and typing skills
  • Good knowledge of Scheme Rules and Medical Scheme Act
  • 35 years' experience in Sales/Servicing environment
  • Understanding of Union environment and Union processes
  • Good planning and prioritizing abilities
  • Good communication skills verbal and written

PERSONAL ATTRIBUTES

  • Ability to work under pressure and meet deadlines
  • Ability to work as part of a team
  • Attention to detail and accuracy
  • Enthusiasm to accept and develop in a changing environment
  • Ability to take initiative without direct instruction in problem solving
  • Able to take responsibility in own work
  • Have strong interpersonal skills and be well groomed

Job Type:
Permanent

Ability to commute/relocate:

  • Cape Town,

Western Cape:
Reliably commute or planning to relocate before starting work (required)

Application Question(s):

  • Do you have good knowledge of Scheme Rules and Medical Scheme Act?
Do you have an Understanding of Union environment and Union processes?

Education:

  • Diploma (required)

Experience:

- sales service: 3 years (required)

Application Deadline: 2023/01/16

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