Out-of-hours Medical Consultant

3 weeks ago

Cape Town, Western Cape, South Africa SD Recruitment Full time
This position supports the Medical Consultants by managing out-of-hours client needs and staff bookings

SD Recruitment (Pty) Ltd is a Medical Recruitment Company with services operating 24/7, which means the Out-Of-Hours Consultant must make arrangements for cover of their portfolio at all times for urgent matters based on operational requirements

Key Responsibilities:

Client relations
  • Focusing on delivering a client-orientated service by building strong relationships with nurses and clients
  • Attending to requests received via email / phone calls / WhatsApp
  • Making service calls after 19h00 to each facility to ensure attendance and enquire about staffing requests
  • Contacting client facilities for updated needs and attendances, including appropriate progress updates / follow-ups as needed
  • Handling cancellations from clients and candidates via established processes
  • Ensuring availability as first point of contact during out-of-hours shifts
  • Ensuring unbroken service through proper handover from out-of-hours shift
Payroll and invoicing
  • Addressing pay queries from placed staff
CRM
  • Showing efficient telephone manner to record accurate information and capture relevant updates on the system
  • Using the CRM as a primary source of information for candidate interaction and placement
  • Capturing relevant interactions on the CRM
  • Flagging and reporting errors or issues in information contained on the CRM

Business development
  • Attending to handover emails from the Medical team and/or HODs
  • Establishing a pool of staff for potential assignments
  • Providing availability updates per shift
  • Making outbound calls (client relations, staff availability, database updates, etc.)
  • Monitoring incoming emails frequently with minimal turnaround time
  • Compiling a handover report for the day shift
  • Promoting the Company to attract candidates and maintain clients

General
  • Consulting with relevant internal departments that impact the department when required (e.g. Payroll, Sales, Compliance, etc.)
  • Attending meetings as required (scheduled, regular and ad hoc)
  • Maintaining a professional, courteous, and helpful demeanour when interacting with clients and candidates
  • Managing all resources to ensure optimal operating efficiency
  • Ensuring availability for rostered shifts and reasonable ad hoc requirements as arranged
  • Ad hoc additional or alternative functions as needed
Minimum Requirements:
  • 2 - 5 years' experience in Sales / Customer Service / support function
  • Excellent communication and interpersonal skills
  • Problem solving and decision-making
  • Excellent Telephone Etiquette
  • Self driven and results focused
  • Out-of-hours medical recruitment experience (advantageous)
  • Competitor awareness

If you haven't heard back from us within two weeks, please consider your application unsuccessful. We appreciate your interest.

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