Data Services/extended Hours Associate

2 weeks ago

Cape Town, Western Cape, South Africa Rep Data LLC Full time

Note:

This is a fixed term contract to replace the current incumbent who is on parental leave (which we estimate will be for a period of 4 months).

Should there be any changes in the duration you will be notified with a month's notice._


The Data Services/Extended Hours Associate is a temporary contract role that will support both the Data Services and Extended Hours teams.

Your role will report to the Research Services Director and you will support the Project Management team in their project and data-related needs during high capacity times.

You will be a vital part of helping us grow the overall Research Services operations to meet the needs of our clients, and you will be relied upon for your attention to detail and responsiveness in executing team needs.- During the weekdays, you will work on the Data Services queue carrying out data cleaning and survey support.

On Saturdays and Sundays, you will be working autonomously on the Extended Hours queue, acting as an extension of the Project Management team to deliver on weekend project sampling goals.

You will be extensively trained and provided instructions to handle each project independently over the weekend.
SCHEDULE
This position is a
WEEKEND position and is aligned with
US hours.

The shift for this position aligns with US business hours in Central Time, which equates to 3pm - 12am SAT from March to November and 4pm - 1am SAT from November to March.- During the training period, the employee is expected to work
Monday - Friday
US Central Time hours of 8am - 5pm CT (equating to 3pm - 12am SAT during the training period in March/April).
  • After initial training is completed, the employee is expected to work
    Friday
  • Tuesday US Central Time hours of 8am 5pm CT (equating to 3pm12am from March to November and 4pm 1am SAT from November until March).
  • Another option after training is completed is to work 4 10hour days spanning the weekend (Friday to Monday)

What you will do:

  • Lead aspects of project delivery, including client communication, project execution, sample adjustment, client updates, and issue resolution
  • Provide project coverage for live projects and be able to support project setup, link testing, daily status reports, fielding recommendations, supplier updates, and DIY sample management.
  • Communicate project handoff details and potential challenges to Primary Project managers maintaining a coverage notes log for each project
  • Execute data validation, data cleaning, and data processing activities using advanced formulas with extreme attention to detail
  • Digest data and make recommendations for Quality Assurance using Microsoft Excel and other statistical software tools
  • Structure, manipulate, and combine large and complex data sets
  • Proactively provide recommendations for process improvements and efficiencies

What you bring:

  • Required:
  • 1+ years of services or operations experience in a clientfacing environment working with spreadsheet formulas and large data sets
  • Advanced knowledge of Microsoft Excel, including knowledge of advanced formulas, VLOOKUP, and pivot tables
  • Nativelike fluency in business English, with a wide knowledge of various professional terms from different industries
An at-home fibre internet connection with a minimum speed of 20 Mbps is a requirement of the position

  • Preferred:
  • Knowledge and experience of DIY sampling platforms, and coordination of sample collection across a variety of vendors and clients is highly preferred
  • Survey scripting skills preferred (Qualtrics, Decipher, Sawtooth, etc.)
  • Bachelor's degree and/or equivalent experience
  • Attributes:
  • An energetic selfstarter with a proactive attitude who can learn quickly
  • Ability to work independently and with mínimal supervision
  • Technical aptitude and comfort in learning new work management programs
  • Positive attitude and focus on building trusting relationships
  • Takes pride in their work, is organized, and detailoriented
  • Always strives to deliver results by being solutionoriented and a team player
  • Is flexible and embraces change to help make the business successful

What we offer:

  • Competitive base salary
  • Employerprovided medical stipend
  • Flexible time off program
  • Companyprovided computer
  • An opportunity to work with some of the best and brightest in the market research industry and drive largescale innovation in restech (Research Technology)
About Rep Data

Rep Data consists of a group of experienced industry veterans looking to revolutionize the survey data and sampling process. Our clients include the world's top management consultancies, market research agencies, and brands. Our mission is to make our clients' research process easier and to be a reliable, repeatable data collection partner - for life
If you are passionate about delighting customers and simplifying the inherent complexities of data collection, we want to hear from you

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