After Market Pharmacist Assistant

2 weeks ago


East London, Eastern Cape, South Africa Aspen Pharma Group Full time
Compilation of APQRs and PQRs

  • Handling of complaints and recalls processes

Responsibilities

Process improvement and support

  • Carry out internal audit activities
  • Provide support during external GMP audits by regulatory and other bodies
  • Maintain SOPs
    APQRs and PQRs
  • Compile APQRs and PQRs
  • Conduct and maintain accurate records of product reviews, as required by health authorities
  • Communicate APQR and PQR requirements, recommendations and processes with relevant departments
    Complaint resolution
  • Handle customer complaints, queries and adverse drug reactions and related investigations
  • Conduct complaint intake, triage and investigation
  • Assist in the handling of returns and recalls, as required
    Reporting and analysis
  • Conduct preliminary trend analyses and report
  • Conduct preliminary root cause analysis and risk assessments and report
  • Consolidate information for reports specific to area of responsibility
    Planning and procedures
  • Plan for and prioritise own tasks and responsibilities, within standards and procedures, to fulfil work requirements
  • Determine resource needs of own area of work
  • Optimise current processes

Skills required
Background/experience:


  • 2 to 4 years' related work experience
  • Learnership and registered PMA

Specific job skills:

  • Report writing skills
  • Working knowledge of local registrations and regulations and of international regulations/guidelines concerning GDP/GMP, QA
  • Understanding of the pharmaceutical manufacturing and corrective action programs, pharmaceutical standards and compliance requirements
-
Competencies:

  • Customer Awareness
  • Following Procedures
  • Interrogating Information
  • Organisational Citizenship
    Accountability & Decision Rights
  • Correction and/ or containment of errors of significant impact (financial loss, customer business, materials and/ or equipment downtime)
  • Prioritisation of tasks and responsibilities within overall direction and clearly defined parameters/ schedules and established policies, practices, guidelines, and quality and safety checks
Aspen fully subscribes to the principles of Employment Equity and will make decisions in line with this ethos

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