Virtual Technical Support Consultant

2 weeks ago


Pretoria, Gauteng, South Africa beBee Professionals Full time
beBee Professionals is looking for a Virtual Technical Support Consultant to join our team in Vereeniging.

The successful candidate will be responsible for providing technical support to customers via phone, email, and other channels.

The ideal candidate should have excellent problem-solving skills, be able to work independently, and have a strong customer service orientation.


Responsibilities:

  • Provide technical support to customers via phone, email, and other channels
  • Troubleshoot customer issues and provide solutions
  • Document customer interactions and solutions
  • Monitor customer satisfaction levels
  • Identify and escalate issues to appropriate personnel

Requirements:

  • Bachelor's degree in Computer Science or related field
  • At least 2 years of experience in a technical support role
  • Excellent problem-solving skills
  • Strong customer service orientation
  • Ability to work independently
  • Excellent written and verbal communication skills
If you are interested in this position, please apply on beBee. We look forward to hearing from you

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