Support Treasury Consultant

2 weeks ago


Pretoria, Gauteng, South Africa TreasuryONE Full time
TreasuryONE Technologies is rapidly expanding and seeking a highly skilled Support Treasury Consultant
to join our dynamic team. As a key member of our support desk, you will play a crucial role in delivering
exceptional service to our growing client base.

Responsibilities:

  • Assist clients with DaytoDay Support
  • Provide expert guidance and support to clients in managing their treasury operations and cash
management, ensuring seamless and efficient day-to-day operations

  • Manage user access and permissions for our Treasury Management Systems
  • Monitor cash visibility, and payment processing to ensure seamless integration
  • Resolve Complex Client Issues
  • Analyse and troubleshoot technical and productrelated issues for our clients
  • Provide clear explanations and stepbystep guidance to help clients resolve problems
  • Manage complex client requests, particularly those involving technical challenges
Enhancing Client Satisfaction

  • Serve as the first point of contact for client support queries
  • Focus on delivering quality answers and demonstrating empathy to ensure client satisfaction
  • Identify client requests and engage our internal teams to ensure timely and effective resolutions
  • Drive Continuous Improvement
  • Provide recommendations to enhance our existing monitoring and risk mitigation strategies
  • Share your expertise by mentoring junior members of the support team
  • Support Connectivity and Integration Projects
  • Participate in connectivity projects and migrations, including bank connections and thirdparty
integrations (SFTP, API, certificate renewals, encryption, etc.)

  • Assist clients with setting up and troubleshooting various integration points
At the TreasuryONE support desk, you will be responsible for providing technical support on a range of
Treasury Management Systems, including IT2, Kyriba, and Treasury Express.

Required Skills and Experience

  • Bachelors Degree in Computer Science, Business, Finance, or a related field
  • Minimum 2 years of experience in a technical support role, preferably in the FinTech industry
  • Proficiency in Treasury Management Systems and/or Treasury Operations
  • An understanding of cloudbased solutions, SWIFT, H2H connections, SFTP/FTP, API, and SQL
  • Excellent communication and customer service skills, with the ability to work calmly under
pressure

  • Analytical mindset and problemsolving skills to identify and resolve complex issues
Why Join TreasuryONE?

At TreasuryONE, we are committed to fostering a culture of innovation, client success, and continuous
improvement. As a Support Treasury Consultant, you will have the opportunity to make a significant
impact on our rapidly growing business and the satisfaction of our valued clients.

We offer a supportive and collaborative work environment, competitive compensation, and
opportunities for professional development and career advancement. If you are passionate about

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