Technical Support

2 weeks ago

Pretoria, Gauteng, South Africa Full Circle Resourcing Full time

Various locations Johannesburg / Centurion / Durban / George

Technical Support:

  • Troubleshoot and resolve technical issues related to solar energy solutions, electrical equipment, and installations.
  • Diagnose problems, identify root causes, and develop solutions or workarounds to restore functionality.
  • Document and track all customer interactions and technical issues in the support ticketing system.

Customer Service:

  • Guide customers through troubleshooting processes and provide clear instructions and explanations.
  • Escalate complex technical issues to senior technical support staff or relevant departments, as required.
  • Follow up with customers to ensure successful resolution of technical problems and customer satisfaction

Product Knowledge and Documentation:

  • Maintain a deep understanding of the company's solar energy solutions, electrical equipment, and installation processes.
  • Stay up to date with industry trends, new product releases, and advancements in solar technology.

Quality Assurance:

  • Conduct quality checks on completed installations and repairs to ensure compliance with company standards and specifications.
  • Perform testing and inspections to verify the functionality and performance of solar energy systems and electrical equipment.

Continuous Learning and Development:

  • Participate in training programs, workshops, and seminars to enhance technical skills and knowledge, keep abreast of industry advancements, best practices, and emerging technologies in solar energy and electrical equipment.

Requirements:

  • Diploma or degree in Electrical Engineering, Renewable Energy, or a related field. OR
  • Trade qualification
  • Proven experience as a Technical Support Technician or in a similar technical role.
  • Indepth knowledge of solar energy systems, electrical equipment, and related components.
  • Proficient in troubleshooting techniques and diagnostic tools for identifying and resolving technical issues.
  • Excellent problemsolving and analytical skills with the ability to think critically and adapt to changing situations.
  • Familiarity with industry standards and regulations related to solar energy and electrical installations.
  • Strong attention to detail and accuracy in documenting technical issues and resolutions.
  • Valid driver's license and willingness to travel to various locations for onsite technical support when required.

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