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Order Fulfillment Controller
2 weeks ago
The main role is to handle customer requirements and orders for specific product categories and coordinate the processing of requirements and orders into successful deliveries through collaborations with the Sales Team, Sector Accounts Managers, Finance Managers, Supply and Demand Managers, Production and Materials Managers within the Order Fulfilment process, while focusing on customer satisfaction.
KEY PERFORMANCE AREAS
- Identify opportunities for business process enhancements
- Complete order documentation and adhere to existing processes
- Provide excellent customer service by partnering with Key Account Managers to anticipate customer needs and address supply issues
- Attend daily Sales and Operations Planning meetings to troubleshoot supply and demand challenges
- Adhere to processes and SOPs
Customers
- Understand customer needs through regular visits
- Anticipate customer requirements by analyzing ordering patterns and inventory levels
- Collaborate with all relevant departments to ensure timely and accurate product delivery
- Communicate delivery schedules and potential issues with customers
Sustainability
- Adhere to safety, health and environment policies
- Make sustainable operational decisions
Financial
- Optimize supply costs through effective order management and transport planning
- Propose business improvements for better customer service and financial outcomes
People
- Collaborate with Transporters and Freight Forwarders
- Take initiative for personal development
- Build strong relationships with colleagues
- Expand network for business growth
Qualifications
- National Diploma in Supply Chain
- Bcom Degree Commerce Advantageous
- Driver's License
Experience
- 35 Years Experience in Customer Service
- 35 Years experience in Order Fulfilment/supply chain
- experience within manufacturing
- Exports/Imports/International Trade
Technical Skills and knowledge
- SAP
- Inventory Tracking Software
- MS Office
- Delivery Management
- Incoterms
- International Trade Law
Personal Attributes
- Inspires culture and values
- Accountability
- Operational Excellence
- Team leadership
- Customer focus
- Business and Financial Acumen
- Emphasizing Customer Centricity
- Disciplined
- Agile
- Proactiveness
- Showing Respect for People
- Adapting to Change
- Challenging the status quo
- Balancing Past, Present and Future Focus
Pay:
From R313 660,00 per year
Application Question(s):
- Do you have a Diploma in Supply Chain or Equivalent?
Education:
- Diploma (required)
Experience:
- Order management system: 3 years (required)
- SAP ERP: 3 years (required)
- Order fulfilment: 3 years (required)
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