Area Manager: Broker Service

2 weeks ago

Pretoria, Gauteng, South Africa AVBOB Full time

Using appropriate methods and a flexible interpersonal style to help build a cohesive team: facilitating the completion of team goals in building a successful team.

  • Develop direction by ensuring that the purpose and importance of the team are clarified (e.g. the team has a clear charter or mission statement); guides the setting of specific and measurable team goals and objectives.
  • Develop structure to clarify roles and responsibilities of broker consultants; help ensure that necessary steering, review or support functions are in place.
  • Make procedural or process suggestions for achieving team goals or performing team functions; provides necessary resources or helps to remove obstacles to team accomplishments. Facilitates goal accomplishment.
  • Listen and fully involve broker consultants in team decisions and actions; values and uses individual differences and talents.
  • Share important or relevant information with the team such as new products that AVBOB will introduce.
  • Adhere to the team's expectations and guidelines; fulfils team responsibilities; demonstrate personal commitment to the team.

Obtaining information and identifying key issues and relationships relevant to achieving the team's goals; committing to a course of action to accomplish goals after developing alternatives.

  • Identify and fill gaps in information required to understand problems and opportunities.
  • Generate alternatives by creating relevant options in addressing problems, opportunities and achieving the desired outcomes.
  • Formulate clear decision criteria by considering implications and consequences choose an effective solution.
  • Commit decisions to action and implementation.
  • Include others in the decisionmaking process as warrant to obtain good information.
  • Make the most appropriate decisions and ensure buyin and understanding of the resulting decision.
  • Using appropriate interpersonal styles and techniques to gain acceptance of ideas or plans; modifying one's own behaviour to accommodate tasks, situations and individuals involved.
  • Describe expectations, goals, requests or future goals in a way that provides clarity and excites interest.
  • Seek, give and summarize information; ensure that the situation/issue at hand is understood.
  • Present own ideas; seek and develop suggestions of others; make procedural suggestions.
  • Use appropriate influence strategies (such as demonstrating benefits or giving rewards) to gain genuine agreement; persist by using different approaches as needed to gain commitment.
  • Establish good interpersonal relationships by helping people feel valued, appreciated and involved in discussions (enhances selfesteem, empathizes, involves, discloses, supports).

Building partnerships, identifies opportunities and taking action to build strategic relationships between one's area of responsibility and others.

  • Analyse the organisation and own area to identify key relationships that should be initiated or improved to further the attainment of own and organisational goals.
  • Formulate action plans through collaboration to determine courses of action to realize goals. This would for instance involve the implementation of new products.
  • Monitor and evaluate the partnerships and attainment of set goals to market new products.

Focusing and guiding others in accomplishing work objectives.

  • Collaboratively works with Broker Consultants to set meaningful performance objectives; sets specific performance goals and identifies measures for evaluating goal achievement.
  • Collaboratively work with Broker Consultants to identify the behaviours, knowledge and skills required to achieve goals; identifies specific behaviours, knowledge and skill areas for focus and evaluation.
  • Ensure that opportunities for development are available; offer to help individuals overcome obstacles to learning.
  • Collaboratively with training department identify observation or coaching opportunities, training, workshops, seminars etc. that will help the individual achieve important goals. Selfdevelopment plays a major part in the development of members.
  • Use techniques to track performance against goals and to track the acquisition and use of appropriate behaviours, knowledge and skills.
  • Hold regular formal discussions with each Broker Consultant to discuss progress toward goals and review performance; evaluate each goal, behaviour, and knowledge and skill area.

Formal presentation:

Presenting AVBOB products to individuals or

groups, deliver presentations that suits the characteristics and needs of the clients.**- Define clear goals that clearly reflect the needs of the audience.
  • Maintain audience attention.
  • Present main ideas that support the objective of the presentation. Present facts and details describing the products available in a logical sequence.
  • Use nonverbal communication.
  • Use audio and visual aids to enhance the audience's understanding of products.
  • Listens and responds t

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