Systems Administrator Ii
2 weeks ago
- Matric
- Relevant IT degree/3 year diploma (preferably BSc)
- Any experience working on a chatbot development platform an advantage
- Any development experience using JavaScript, JSON and Rest APIs an advantage
- Working knowledge of SQL and Conversational UI/UX Deliverables include but not limited to
- Drive execution of roadmap of ChatBot Technology across various channels
- Collaborate with business teams to plan, design & develop innovative chatbot flows
- Maintain and Optimize chatbot platform to meet changing needs
- Integrate chatbot solutions with multiple internal/external platforms
- End to end testing of Chabot Journeys
- Identify and Fix bugs/issues on ChatBot flows
- Proactively monitor performance and identify opportunities for enhancements
- Analyze and interpret chatbot conversations, patterns and flows
- Enhance end user experience of chatbot flows
- Good understanding/experience with AI powered chatbots using ML and NLP technology
- Strong analytical and programming skills
- Sound understanding of chatbot architecture
- Excellent communication skills and learning mindset
- A keen interest in exploring new technologies and exploring new trends
- Attention to detail and selfdevelopment skills
- Familiar with software development lifecycle
- Solutiondriven with the ability to adapt to change
- Readiness to live the MiWay values, namely: Accountability, Attitude, Energy, Freedom & Professionalism
- Innovative thinker with a customer centric mindset and the ability to build relationships. Knowledge and Skills Operating system software and hardware and utility software Software installations and upgrades Business requirements Security management and data recovery Change control Personal Attributes Organisational savvy
- Contributing through others Manages complexity
- Contributing through others Plans and aligns
- Contributing through others Optimises work processes
- Contributing through others Build a successful career with us
We know that you have hopes for your future - your career, your personal development and of achieving great things.
We pride ourselves in helping our employees to realise their worth.Through its four business clusters - Sanlam Life and Savings, Sanlam Investment Group, Sanlam Emerging Markets, Santam, as well as MiWay and the Group Office - the group provides many opportunities for growth and development.
Core Competencies Cultivates innovation - Contributing through others Customer focus - Contributing through others Drives results - Contributing through others Collaborates - Contributing through others Being resilient - Contributing through others Turnaround timeAt MiWay we believe in cultivating a positive and dynamic working environment that gives you freedom and opportunity to succeed.
MiWay is committed to transformation and embracing diversity.This is what drives us to achieve a multicultural workplace with employment equity as a key goal to create an inclusive workforce, reflective of the demographics of our society.
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