Key Accounts Manager Utilities

2 weeks ago


Johannesburg, Gauteng, South Africa Excellerate Full time

Main purpose / objective of the position:

Perform a management and support function in the Utilities department and for Utilities Managers, ensuring that the operation and processes run smoothly, efficiently and effectively.


Role Objectives \ Responsibilities:

  • Key Accounts Manager:_
  • Organising, schedule, track and manage client engagements and required outputs to ensure that SLA's are met.
  • Continually build relationships with the client, property management team, facilities management team and other key roleplayers to ensure exceptional delivery.
  • Management of account performance (Reports/Stats)
  • Track and measure SLA outputs and troubleshoot aged issues / work orders.
  • Operations Manager_:
  • Develop standard operating procedures for each client and ensure that all roleplayers maintain discipline on executing SOP's.
  • Ensure that billing protocols are prepared, documented and signed off for each property and portfolio.
  • Ensure adherence to billing protocols by meter reading service company.
  • Developing POPIA compliant document control and storage.
  • Ongoing improvement of business processes.
  • Identification, initiation and implementation of projects that will drive operational efficiency.
  • Using Analysis outcomes to proactively enhance business processes and reporting.
  • Identifying systems errors or opportunities for optimisation and engaging with IT/service providers to timeously resolve these errors with mínimal disruption to operations.
  • Systems process improvements proactively identify potential system improvements to enhance reporting and overall operational efficiencies.
  • Business Development_:
Identify new business opportunities and cross selling / upselling opportunities.

  • People Management:_
  • Assisting the team to better analyse and interpret data.
  • Communicating and training of staff on systems and processes.

Experience / Education:

  • 10 years + utilities management background.
  • Matric and tertiary qualification.
  • Experience in managing a team.

Knowledge Required:

  • Aptitude for figures and Energy management.
  • Adequate knowledge of specific discipline.
  • Legislation and regulations with regards to municipal/government supply and services requirements.
  • Industry knowledge specific to area of accountability.
  • Computer Literacy.
  • Negotiations skills.
  • Organising skills.

Competencies Required:

  • Excellent Communication skills.
  • Delivering Results and Meeting Customer Expectations.
  • Leadership and management.
  • Adaptability.
  • Task Management.
  • Deadline Driven.
  • Personal Mastery.
  • Emotional Skills/Intelligence.
  • Decision making.

Internal:
Team/Management/ Colleagues /Internal Stakeholders

External:
Client / Meter reading Service providers/Property management teaM/Facilities Management team
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