Graduate Placement, Student Experience and Work

2 weeks ago


Rosebank, Western Cape, South Africa Edustaff Full time
The Individual will be responsible for orchestrating a cohesive and standardized student experience across multiple campuses. Establishing, managing and leveraging the Campus Student Engagement Centre's nationally.

This is not an academic programme/administration role.
It focuses on customer and student relations, Work Integrated Learning and Graduate Placement so a strong Customer Relations individual is ideal

KEY RESULT AREAS:

  • Student Employability. Work Integrated Learning Project management and Graduate Placement
  • Student Engagement. Customer Liaison, Alumni tracking
  • Student Experience. Student social and sport programmes

PRIMARY PURPOSE OF THIS JOB:


The Manager is responsible for orchestrating a cohesive and standardized student experience across multiple campuses, establishing, managing and leveraging the Campus Student Engagement Centre's nationally to enhance student engagement, experience, and employability ( Work Integrated Learning and graduate placement), while also managing feedback mechanisms and driving continuous improvement in student satisfaction and employment outcomes.


This is an equity appointment

KEY RESULT AREAS:

Student Employability

  • Student Employability Programme Development and Maintenance
  • Work Integrated Learning Management (Customer relationship development with industry)
  • Employment Preparedness Training and Continuous Skills Development
  • Industry Collaboration and Partnerships

Student E and Customer Engagement

  • Student Body Relationship Management
  • Student Body Feedback and Escalated Complaint Management
  • Student Body Communication

Student Experience and tracking

  • New Student Onboarding and Orientation and Alumni student tracking
  • Together with the Student Liaison Body, Support, Plan, Coordinate and Implement a National Sports and Social Activity programme.
  • Customer Contact and Touchpoint Management

QUALIFICATION REQUIREMENTS:

  • Minimum
  • Higher Diploma in Business Administration or equivalent Ideal
  • Bachelor's Degree Business Administration or equivalent

EXPERIENCE REQUIREMENT:

  • Minimum
of 5 years' experience in customer success, customer service, or a related role in an educational setting.

  • Experience in Work Integrated Learning. Graduate Placement
  • Customer Relationship Management (at a student and business level)
  • Proven track record of managing and leading customer success/service/engagement teams.
  • Experience in handling geographically dispersed teams or locations.

SKILLS REQUIREMENT:

  • Computer literacy.
  • Excellent organisational skills.
  • Conceptual thinking.
  • Welldeveloped negotiation skills.
  • Presentation skills.
  • Good relationship building skills.


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