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Graduate Placement, Student Experience and Work
2 weeks ago
This is not an academic programme/administration role.
It focuses on customer and student relations, Work Integrated Learning and Graduate Placement so a strong Customer Relations individual is ideal
KEY RESULT AREAS:
- Student Employability. Work Integrated Learning Project management and Graduate Placement
- Student Engagement. Customer Liaison, Alumni tracking
- Student Experience. Student social and sport programmes
PRIMARY PURPOSE OF THIS JOB:
The Manager is responsible for orchestrating a cohesive and standardized student experience across multiple campuses, establishing, managing and leveraging the Campus Student Engagement Centre's nationally to enhance student engagement, experience, and employability ( Work Integrated Learning and graduate placement), while also managing feedback mechanisms and driving continuous improvement in student satisfaction and employment outcomes.
This is an equity appointment
KEY RESULT AREAS:
Student Employability
- Student Employability Programme Development and Maintenance
- Work Integrated Learning Management (Customer relationship development with industry)
- Employment Preparedness Training and Continuous Skills Development
- Industry Collaboration and Partnerships
Student E and Customer Engagement
- Student Body Relationship Management
- Student Body Feedback and Escalated Complaint Management
- Student Body Communication
Student Experience and tracking
- New Student Onboarding and Orientation and Alumni student tracking
- Together with the Student Liaison Body, Support, Plan, Coordinate and Implement a National Sports and Social Activity programme.
- Customer Contact and Touchpoint Management
QUALIFICATION REQUIREMENTS:
- Minimum
- Higher Diploma in Business Administration or equivalent Ideal
- Bachelor's Degree Business Administration or equivalent
EXPERIENCE REQUIREMENT:
- Minimum
- Experience in Work Integrated Learning. Graduate Placement
- Customer Relationship Management (at a student and business level)
- Proven track record of managing and leading customer success/service/engagement teams.
- Experience in handling geographically dispersed teams or locations.
SKILLS REQUIREMENT:
- Computer literacy.
- Excellent organisational skills.
- Conceptual thinking.
- Welldeveloped negotiation skills.
- Presentation skills.
- Good relationship building skills.
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