Reservationist

4 weeks ago


Durban, KwaZulu-Natal, South Africa HotelJobs Full time
Hospitality and Outdoor

  • Reservationist
Hospitality Company

  • Northern KZN

Requirements:

  • Minimum of 23 years' experience in a similar position
  • Knowledge of online booking platforms
  • Experience in customer relationship management
  • Excellent written and verbal communication skills
  • Attention to detail
  • Good Team player
  • Dedication to providing great customer service
  • Be able to upsell services offered
  • Excellent telephone etiquette
  • Professional and Patient
Description

  • Input reservations into the Reservations System
  • Provide customer with Invoices and Confirmation terms
  • Follow up on new enquiries/quotes
  • Follow up on Provisional bookings
  • Convert leads to bookings
  • Follow up on payments
  • Keep record of invoices for accounts
  • Capture EFT payments as well as process card payments
  • Capture all relevant booking information in the system
  • Reconciliation of OTA monthly invoices
  • Liaising with management with regards to guest requests or complaints
Package on offer

  • Salary depends on experience
  • Accommodation can be included in the package

Starting Date:

ASAP
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