Reservationist

2 months ago

Durban, South Africa HotelJobs.co.za Full time

**Purpose of the Position**
- To satisfy reservations requests through booking holidays for members.

**Key Performance Areas**
- Contact members on outbound Campaigns to secure Reservations
- You will be given 50 hot leads a day, in which you are required to call and close as many of those sales as possible. If you exhaust your 50 leads, more leads will be given at your request.
- Deals with holiday requests via face to face, telephonic or written correspondence.
- Understanding each member’s needs
- Source stock and book holidays accordingly
- Ensure that the guest receive the accommodation he / she is expecting
- Upselling, or offering a longer holiday experience and Add-Ons (eg horse riding, spa treatments) to the customer.
- Meet a talk time target of 5 Hours per day
- Follow the given inbound and outbound script with every call and reach a TQC target of 8.0

**Competencies Required**
- Target driven
- Accurate, organised and able to multitask
- Excellent communication skills (verbal and written)
- Bilingual would be an advantage
- Strong customer services orientation and influencing skills
- Excellent interpersonal skills
- Well presented with excellent elocution and conscious of brand representation
- Ability to work under pressure
- Dependable **Qualifications & Experience**:

- MS Office and Electronic Mail
- Knowledge of all club portfolios under First Group especially Rentals
- 1 year sales experience required

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