Reservations Supervisor- Lodges

2 weeks ago

Cape Town, Western Cape, South Africa Newmark Hotels Full time

Scope and purpose of job

  • Support the Central Reservations Manager in the day to day running and management of the Reservations Department. Support the Reservations Team and guide them in their daily task to assist in maximising the efficiency of the Reservations Department.

SKILLS & KNOWLEDGE REQUIRED
years' experience in Reservations

  • Previous experience with lodges and resorts advantageous
  • Hospitality diploma/ equivalent preferable, but not a requirement
  • Ability to work in a pressurized environment
  • Willingness to work shifts
  • Excellent communication skills
  • Excellent attention to detail
  • Excellent Planning and Organisational skills
  • Computer Literacy: Opera, Word & Excel.
  • Strong guest centric approach
  • Must be able to work in a team or independently
  • Previous experience online travel agents advantageous

RESPONSIBILITIES

  • Assist in processing of the reservations, using the appropriate systems as supplied
  • Management of daily reservations requirements
  • Maintaining availability on OPERA
  • Sort out overbooking issues across the properties
  • Handle all reservations queries from Team Members/Colleagues/Guests & Travel Partners
  • Review reservations / cancellations daily
  • Group & Events reservations
  • Management of an effective and productive team
  • Assist the Central Reservations Manager with training and induction of new team members
  • Assist the Central Reservations Manager with goal setting, performance management and motivation of team
  • Facilitation of the resolution of any issues that affect productivity
  • Assist in the set up and training of PMS systems for any new properties that may join the portfolio, as well as the training of the relevant team members

ADDITIONAL DUTIES

  • All employees may be required to complete other reasonable tasks as part of the successful operation of Newmark Hotels, Reserves & Lodges. Team work and communication are vital. By continuously working hard at establishing and nurturing relationships to provide a level of service excellence that will exceed guests' expectations. The highest level of courtesy is expected be friendly, interactive, efficient and organised as well as well presented, tidy and professional.

Ability to commute/relocate:

  • Cape Town,

Western Cape:
Reliably commute or planning to relocate before starting work (required)

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