Financial Advice Service Consultant

2 weeks ago


Johannesburg, Gauteng, South Africa FirstRand Full time
Job Description


To provide appropriate risk and investment advice for clients, adhering to FAIS Compliance requirements, within the framework of the business Advisory Sales and Product mandates.


  • Achievement of key performance indicators for the business.
  • Effective referrals of calls made
  • Conversion on contactable calls.
  • Turnaround time on allocated workflow as measured by CRM SLA agreements.
  • As per call assessments from Supervisors using predetermined QA sheets.
  • Deliver exceptional Financial Advice to customers that exceeds customers' expectations through proactive, innovative and appropriate solutions.
  • Spot check on CRM outcomes compared to conversations (supervisor).
  • Improvement of self (Product knowledge tests, teamwork, complaints).

Minimum Requirement:

  • NQF Level 5 FSCA recognized qualification
  • RE
  • Off Supervision for subcats 1.17, 1.18 and 1.14 advantageous.
Job Details

Application Closing Date

14/06/24

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