Cvp Specialist: Advice and Philanthropy

2 weeks ago

Johannesburg, Gauteng, South Africa Nedbank Full time

Job Classification
-


REQ:

Refilwe Falatsi:
-


Closing Date:30 June 2023:
-
Division: Wealth Management SA:

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Function: Client Enablement:

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Employment Equity Statement:
Preference will be given to individuals from underrepresented individuals.

  • Job Family
  • Sales and Service
  • Career Stream
  • Client Service
  • Leadership Pipeline
  • Manage Function (MF)
    Job Purpose
  • To support the Wealth Management SA (WMSA) business in identifying opportunities for different segments, and work to use identified insights to design compelling, disruptive and commercially viable Client Value Propositions for the Advice and Philanthropy (Giving) offering. We are looking for individuals who thrive in a fastpaced and constantly evolving organisational environment and who are familiar with financial planning and comprehensive wealth advice as well as philanthropic (charitable) landscape and environment in South Africa.

Responsibilities:

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CVP Design, Development and Implementation:

  • Design, develop and deploy client value proposition to support clients and their families to achieve their financial planning, wealth advice and philanthropic (giving) aspirations, by following a client segment-led approach spanning: local and international offerings for comprehensive financial planning and wealth management advice, Philanthropic (give) advice; estate planning, wealth structuring advice; Stock-broking and investment management, fiduciary products i.e. Wills and Trust and financial accounting and tax services.
  • Drive the design and build of innovative and disruptive client value propositions in order to maximize market share, client share of wallet, client growth and retention.
  • Identify and engage with key stakeholders in WMSA to ensure implementation of CVP activities.
  • Management and business case development for new CVPs.
  • Build and maintain collaborative relationships with key stakeholders to deliver on CVP objectives.
  • Collaborative efforts within WMSA, Wealth Cluster and broader Nedbank to promote and support your CVP whilst working closely with Segment Heads.
  • Ensure alignment with the segment heads to ensure proposition design and development is fit for purpose.
  • Coordinate implementation of the CVP from end to end and generating concise business plans in support of the CVPs.
  • Working collaboratively with downstream colleagues with responsibility for building elements of the CVP to a definitive time table.
  • Sharing best practices and L&D initiatives to ensure that the frontline staff are conversant with the CVPs.
  • Identify and recommend opportunities to enhance processes, systems and policies and support implementation of new processes, policies and systems.
  • Ensuring that the CVP's resonate with the customers' needs and also with commercial imperatives.
  • Influence key stakeholders in WMSA, Wealth Cluster and across RBB to obtain buyin for concepts and ideas.
  • Determine the mix of solutions (product, services or value adds) to be applied in holistically meeting the clients' needs in consultation with internal stakeholders and/or through external partnerships and opportunities.
  • Ensure that the CVPs are deployed into the market, including integrated marketing and promoting the offerings in collaboration with the WMSA Marketing team.
  • Seek opportunities to improve business processes and systems by identifying and recommending effective ways to drive upsell and cross sell into Nedbank Group for advice and philanthropy.
  • Coordinate the gotomarket strategy and launch of CVPs and offers with the WMSA marketing team.
  • Ensure adoption of the CVPs are tracked and monitored and provide feedback to stakeholders.
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Research and Insights:

  • Ensure market leading CVPs based on client needs, behaviour, and potential to optimize both client value proposition and client experience across our target segments and population groups.
  • Monitor, analyse and articulate in detail competitor activity (including commercialization aspects) and emerging market trends to inform the CVPs and ensure the designs remain competitive, commercially viable and up to date.
  • Leverage Analytics, MI and client research feedback to build a fact based understanding of client needs and use these insights to support or disprove particular areas of prioritization, focus and courses of action.
  • Monitor and provide feedback to enhance CVPs.

Responsibilities:

-
Client Experience Improvement:

  • Drive and entrench a consistent client experience through all engagement platforms for advice and philanthropy clients.
  • Provide support to identify Client Experience improvements and propose fixes to current pain points with the relevant stakeholders.
  • Take ownership for designing the client journey mapping process with Client Experience teams and/or relevant specialists to understand current and future of the CVP.
  • Ensure continuous improvement of the CVP through regular research and surveys both

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