Head Coach

1 week ago

Durban, KwaZulu-Natal, South Africa Nike Full time

As our
Nike Store Head Coach your mission will be to create an environment within a store that will provide a premium consumer experience, a premium employee experience, and implement programs/processes to drive business results.


  • Manage people, store operations and store environment to achieve sales, service, organization, customer satisfaction and profitability goals and maintain operational standards
  • Coach, manage and focus your team, providing them with a common purpose and inspiring them with the power of the brand
  • Build a team with diverse talents and experiences and allowing them to play to their strengths.
  • Responsible for communication and delivery of rewards and recognition for store team
  • Manage financial budget including labour costs and overall expenses
  • Develop strategies to maximize role of store within District (look beyond single store to district impact)
  • Creates plans to address loss prevention concerns with LP
  • Create succession plans, and effectively manage performance and corrective action processes in order to drive Human Resources planning.

Requirements for the position include:

  • A Bachelor's Degree and 6 years retail experience, or 7 years retail experience in lieu of a degree
  • A minimum of 4 years management experience
  • Experience with retail operations, budgeting, planning, customer service, sales and people leadership and management
  • Extensive experience and ability to lead the delivery of a high level of customer service in a brand retailer
  • Proficient in Microsoft Office products and retail business systems
  • Ability to communicate in English
  • Ability to build, lead and manage highperforming teams
  • Ability to utilize tools to support conflict resolution and employee coaching and counseling
  • Ability to work weekends, evenings and holidays as needed
NIKE, Inc. is a growth company that looks for team members to grow with it.

Nike offers a generous total rewards package, casual work environment, a diverse and inclusive culture, and an electric atmosphere for professional development.

No matter the location, or the role, every Nike employee shares one galvanizing mission:
To bring inspiration and innovation to every athlete* in the world.

NIKE, Inc. is committed to employing a diverse workforce.

Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

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