Ms Operations Specialist

2 weeks ago

Cape Town, Western Cape, South Africa Dimension Data Full time

You will be responsible to manage the data being generated by the tools and determining a meaningful approach to the assessment of this data.

A thorough approach to the aggregation of the data from the various clients and the establishment of patterns and trends to be able to enhance the SD-WAN (Software-Defined Networking) service being delivered.

This will require a thorough interaction with the deployment and support team to identify items that could enhance the service quality.

**Key Roles and Responsibilities: - Develop a detailed understanding of the data being collected by the tools in use

  • Develop mechanisms to aggregate data from disparate systems to identify meaningful patterns
  • Work with the technical teams to match issues with identified trends
  • Develop dashboard views for client's, support teams and technical specialists
  • Develop automated reports
  • You will be required to understand our operating principles; make them the guidelines for how you do your job
  • Own the customer experience think and act in ways that put our customers first and make them promoters of our products and services
  • Procurement of product components to service the cluster forecast
  • Reviewing and tracking the financial data to ensure team stays in budget
  • Know your stuff be enthusiastic learners, users and advocates of our gamechanging technology, products and services, especially our digital tools and experiences
  • Think outside the box and find new ways and views make big things happen by working together and being open to new ideas
  • Drive efficiencies, results and growth
  • Respect and promote inclusion & diversity
  • Do what's right for each other, our customers, investors and our communities
  • Back up your team members where required
  • Don't let anyone have to fix or complete work that you are responsible for
**Knowledge, Skills and Attributes: - Ability to work closely with clients (internal) focusing on solving client needs

Passionate about statistics and achieving results

  • Good knowledge of statistical concepts
  • Good problem solving and analytical skills along with strong organizational and research skills
  • Ability to work under pressure
  • Ability to handle a diverse range of people and interact with all levels of employees and management
  • Ability to identify trends, business opportunities, etc
  • Good awareness of critical business issues and priorities (able to listen)
  • Selfdirected, highly organized and able to independently coordinate multiple assignments

Requirements:

**Academic Qualifications and Certifications: - A qualification (certificate/degree/diploma) in statistics, computer science, data science or analytics or related field

**Required Experience: - Demonstrated technical experience using programs to extract, analyse and manipulate and validate data from a variety of disparate data sources and systems

  • Demonstrable experience in a data analytics or business intelligence role working with databases, e.g. Oracle, MySQL, MS
  • Basic understanding of SD-WAN preferred
  • Demonstrated reporting and analytical experience using BI tools or any other tools of preference
  • Solid experience in developing queries and reports based on user requirements
  • Must be prepared to work flexible hours dependent on key project deliverables

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