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Specialist - Managed Services Operations
2 weeks ago
The Specialist:
Managed Services Operations will be responsible to:
- Ensure that all active and passive components of the BTS sites in the region are maintained effectively and according to relevant procedures and standards
- Plays an active role in managing the relationship with the vendor and ensure the vendor adhere to governance and SLA (as per the vendor contract and MTNSA
- Ensure the best solutions are implemented to improve network performance
- Manage and govern existing MS/Tower Company vendors
- Ensure vendors adhere to contracted and MTNSA outlined SLA/Turnaround times
- Ensure quality concerns are addressed and minimize
- Provide feedback/updates/status reports on faults and issues
Managed Service Operations
- Team leadership in the technical operations environment to manage the vendors/partners.
- Work closely with the vendors on fault escalations, manage the turnaround time.
- Constantly monitor the various dashboards and push the vendor on long outstanding faults and alarms.
- Work with the Regional Senior Specialist, Optimisation to identify interference and other radio access faults that impact performance.
- Reporting of vendors performance regularly.
- Work with the regional transmission and TFLS planning teams to ensure the transmission/TFLS network is performing optimally.
- governance of vendors, both managed services as well as any other vendors MTN uses to repair or restore services.
- Assist with the various requests / requirements from MTN headquarters as well as the regional commercial teams,
- Ensure alignment between the various MTN departments and the vendors.
- Work closely with the commercial teams and assist with the CBU cluster teams on operational issues and reports in the clusters.
- Responsible to manage vendors to ensure they are accountable and adhere to SLA's as per the contract and ensure they are aware and adhered to MTNSA SLA's
- Provide reporting on a daily, weekly and monthly basis
- Report on an ad hoc basis on specific projects as and when necessary
- Liaise effectively with all stakeholders to ensure the effective managing of the network
- Build and maintain relationships with all vendors and Operations teams
- Maintain good communication and relationships across the department
- Diploma related to Network Operations/Technology
- Code 8 B driver's licence
- Minimum 5 years' telecoms experience including:
- Network operations
- Dealing with vendors/3rd party contractors
- Project management
Skills:
- Motivated and innovative selfstarter.
- Prepared to work long hours.
- Handles working under stress and meeting deadlines.
- Uses initiative in solving technical problems.
- Can work in elevated positions, not scared of heights.
- Competent in the use of mechanical and electrical hand tools.
- Competent on/off road driving ability.
- Prepared to provide hands on skills if and when required.
- Must have no problem staying overnight.
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