Junior Systems Process Analyst

2 weeks ago


Cape Town, Western Cape, South Africa ICG Medical Full time

About us

About the role


If you are a goal-oriented, innovative thinker with skills relating to attention detail, process management and record keeping this is the role for you.


We are looking for a
Junior Systems Process Analyst to join our team and be involved in developing high-tech solutions to improve our technical processes and efficiencies and fuel your advanced career skill set.


Duties and Responsibilities

  • Assist in creating process documentation/workflows, knowledge articles and selfservice guidance for technical services.
  • Assist in collecting and documenting of business requirements for project and process improvement/automation efforts.
  • Assist in facilitating process workflow modelling in order to collaborate on process improvements, automation capabilities and clearly defined endtoend use cases.
  • Review information and trends to ensure that the output of processes is achieving the desired results and that services are meeting agreedupon service levels.
  • Identify issues and risks.
  • Bring inconsistencies and problems to the attention of management.
  • Participate in the problem resolution.
  • Track major incident management process and ensure adherence of the process and escalation requirements within the various support and delivery areas.
  • Prepare incident details for postmortem incident reviews.
  • Extract reports and provide a highlevel analysis of data for review.

Ability to commute/relocate:

  • Cape Town,

Western Cape:
Reliably commute or planning to relocate before starting work (required)

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