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IT Change Administrator
3 months ago
Job Role
Play a Supportive role in Group Technology Change Management and the Change Process for Infrastructure and Application Changes.
Also assist the Change Manager & Change Management Team with the administrative tasks pertaining to Changes of the entire Group.
Responsibilities
- Monitor compliance to the Change Management Process.
- Identify training needs and development of Change Management Training.
- Business benefit, Risk and Impact assessment of all changes.
- Monitor and report on the status of Changes.
- Review and endorse Implementation Plans for Compliance.
- Review and endorse Communication Plans for Compliance.
- Review and endorse Back out Plans for Compliance.
- Liaise with Stakeholders and Technical staff with regards to Scheduled Changes.
- Reviewing the detail and quality of Changes logged for implementation.
- Ensuring all required documentation is attached.
- Following up on open changes.
- Ensuring High Impact Changes are scheduled on the Group Tech Change Calendar.
- Review & updating of the Change Calendar.
- Scheduling of Weekly CAB & Daily ECAB meetings.
- Compiling & distributing of the CAB Agenda together with the Forward Schedule of Changes and distributing of CAB Minutes.
- Finalising & Distributing the Weekly Approved Schedule of Changes as approved by CAB.
- Assisting users with change queries.
- Arranging of Post Implementation Reviews.
- Taking minutes in Post Implementation Review Meetings and upload PIR documentation.
- Monitoring and Maintaining the Change Management Mailbox.
- Regularly reviewing the Distribution lists for Change Minutes.
- Attending Pre-Cab meetings.
- Follow Up on Changes still in Pending Implementation Status.
- Performing Change Management Standby Duties.
- Assisting with ECAB meetings and compiling and distributing the list of Daily Emergency and Unplanned Changes.
- Assist with obtaining approvals from Server and Application owners for changes.
- Assist with Administrative tasks during and after CAB and eCab
Perform Change Management Standby duties on a rotational basis according to a scheduled Standby Roster,
Requirements:
_Qualifications_
- IT related Degree or Diploma or/ and a minimum of 3 years relevant IT experience.
- ITIL Foundation and/or Change Management Practitioners Certification.
_Experience_
Years IT Experience
- 2+ years experience in Change Management would be advantageous.
- Knowledge of Application Systems and Infrastructure.
