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Rope Access Level 3

3 months ago

Johannesburg, Gauteng, South Africa Tsebo Group Full time

About Us:


As a leading African Integrated Workplace Management Solutions Provider, Tsebo Solutions Group offers clients
reduced costs, risk and complexities together with
increased quality, efficiency and productivity.

We specialise in
Catering,
Facilities Management,
Cleaning and Hygiene,
Pest Control,
Protection,
Energy,
Procurement,
Workspace Design,
Engineering, Remote Camps, and more.


Developing our people - the heart of Tsebo - is the foundation of our purpose. The result is a knowledgeable workforce that is in touch with every nuance of our clients' needs.
DOWNLOAD OUR ONE-PAGER to find out more about who we are in a nutshell.

Duties & Responsibilities:

  • Best allocate the resources of the contract to achieve maximum output, where the SLA stipulates resource requirements, these must be adhered to.
  • Output based contracts must be managed efficiently.
  • Ensure consistently high service standards are maintained for all services in scope with regular site visits and inspections.
  • New contracts to be opened according to company policies and procedures and Tsebo standards are implemented.
  • Unit closures to receive proper service until the last trading day and all processes relating to staff, equipment, billing and costs are attended to within the month of closing.
  • Contract retention through maintaining excellent service standards, identifying and mitigating the risk of cancellation and building strong client relationships with key client contacts.
  • Ensure that staff are correctly dressed. Highlight to sites the importance of upholding the company image at all times.
  • Ensure that cleaning methodologies are strictly adhered to in line with company policies, quality programmes and legislation.
  • Managing company assets by performing monthly spot checks on high value items. When checking assets ensure that equipment is kept in a good condition and repaired and serviced when required.
  • Ensure that training is scheduled for all staff in your portfolio to equip and empower them to perform their duties.
  • The upkeep of all unit files kept at unit level and notice boards as set out in THS Policy and Procedure file.
  • The upkeep of the unit master file (Business Information File) kept at Head office, by submitting all changes (upsells/down sells/scope changes) timeously to the finance department thus ensuring that an updated sample roster is available in the Business Information File.
  • Regular client meetings with at least one formal documented client meeting per month to ensure client needs are understood and expectations are met.
  • Responding to clients and management request timeously and providing necessary action required.
  • Ensure monthly completion of reports required for specific services as agreed with clients. This may include inspection and walk about reports, reports on training performed, reports on client maintenance matters that were reported by management and/or completion of client monthly surveys. It may also include client specific requirements.
  • Responsible to effectively communicate with clients and staff.
  • Ensure that all OHS act (Occupational Health and Safety) requirements are adhered to for site specific requirements in line with company policies, quality programmes and legislation.
  • Continually look at cross selling opportunities within the Tsebo Solutions Group (hygiene, security, catering, facility management)
  • To keep abreast of changes in all company policies and procedures and ensure that you and your subordinates are compliant with and implement.
  • May be required to assist with any other duties that may be outside scope of responsibility.

Skills and Competencies:

  • Experience in managing people and a large client portfolio.
  • Experience and knowledge of various specialised cleaning disciplines.
  • Ability to cost and formulate quotations for work at height and other specialised cleaning services, such as carpet and kitchen deep cleaning.
  • Leadership skills.
  • Attention to detail.
  • Sense of urgency.
  • Problem solving experience.
  • Able to work under pressure.
  • Be flexible and adaptable.
  • Should be able to work independently.

Qualifications:

  • Minimum of 35 years' experience in a similar environment on middle management level.
  • Experience in managing people and a large client portfolio.
  • Experience and knowledge of various specialised cleaning disciplines.
  • Work at height experience and valid qualification required for period of 5 years or more. (Level 3)