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Supervisor I regional Hub Manager I

4 months ago

Pietermaritzburg, KwaZulu-Natal, South Africa Smollan Full time

We're the lookout for an experienced
Supervisor I [Regional Hub Manager I] to deliver the client KPIs (drive sell out, maintain and grow retail assets and retail mapping) through effective in-store execution and building strong business relationships with store owners and their managers.

The position is based in
KZN-PMB.

As a Regional Hub Manager, you will be responsible for:

Drive sell out

  • Drive sell out by understanding targets per store, per brand and per LSM and breaking these down into measurable increments
  • Increase volumes in stores by identifying fast vs. slow movers and increase / decrease forward share accordingly
  • Drive ad hoc promotions / deals to increase sales
  • Negotiate space based on rate of sales
  • Identify instore crossmerchandising opportunities
  • Ensure stock pressure is applied
  • Monitor instore pricing and communicate anomalies to store owner / manager and client
  • Control and report on outofstocks
  • Ensure sufficient ordering of stock
  • Effective management of returned goods system and follow up on damaged goods collections
  • Develop alternative strategies to increase sales
  • Ensure timely implementation of promotional activities and communicate noncompliance
  • Training of store sales consultants
  • Ensure all store sales consultants are registered on MCS and drive uploads

Effective management of promotional activities

  • Facilitate the implementation of promotional grids as per agreed timeframes and objectives
  • Communicate promotional activities to Samsung Product Consultants and customers
  • Negotiate POS material with store owners / managers
  • Ensure promotional activities have been implemented, maintained and reported on
  • Provide feedback to relevant stakeholders
  • Monitor competitors' new innovations
  • Ensure all staff understand mechanics of promotion and provide feedback to Management
  • Create, plan, negotiate and execute innovative promotional campaigns / activities to drive sales in area of responsibility
  • Carry out Blitz activities from time to time when required

Achievement of POP objectives

  • Ensure storespecific planograms and category flows are implemented and maintained
  • Provide feedback to client with regards to forward share changes
  • Maximize forward share
  • Identify and drive crossmerchandising opportunities
  • Execute client brief in terms of POS material by channel
  • Ensure market share is reflected in the category
  • Ensure shelf health is implemented and maintained

Operational Management

  • Resolve red flag issues and report to management when unable to resolve
  • Compile necessary weekly / daily / monthly reports to communicate initiatives and performance
  • Manage compliance of data capturing on handheld system (staff and self)
  • Utilize available data to compile retail mapping reports
  • Analyse data to create and implement initiatives to drive sell out
  • Weekly store auditing of staff and identification of improvement actions through weekly meetings
  • Establish action plans to improve based on weekly audit results
  • Increase and maintain retail assets

Effective distribution of all new lines

  • Inform customers and Samsung Product Consultants of new innovations
  • Drive speed to market
  • Negotiate new listings in stores with store owners/managers where required
  • Distribute Trade Presenters / POP material to sales force and customers
  • Train store sales staff on new innovations
  • Provide feedback to clients on distribution of new lines
  • Monitor sales of new lines
  • Monitor competitors' new innovations
and provide visual and written feedback to client

Effective stakeholder relationship management

  • Build sound relationships with all customers, staff and client management based on mutual trust and goodwill
  • Provide continuous feedback as per client requirements (competitor activities, promotions, ROS, product recalls, innovations, pricing, planograms)
  • Conduct review meetings with clients, customers and staff
  • Demonstrate resilience in remaining positive and focused despite negativity, obstacles, challenges or objections
  • Manage change effectively through using influence and lobbying the right people, as well as positioning issues in ways that ensure buyin from key individuals and teams

Effective management of assets and expenses

  • Ensure all company assets are maintained according to company policy
  • Manage discretionary budget to ensure optimum return on investment
  • Monitor and control:
- fuel expenses
- vehicle expenses
- travel expenses of staff

  • Cell phone expenses
  • Ensure accurate salary input and monitor and control expense claims
  • Ensure scorecard compliance
  • Conduct effective management appraisals (C BAND and up)
  • Ensure effective leave management and administration
  • Check and monitor assets and ensure updated asset register (monthly)

Effective people management

  • Through effective inspirational and practical leadership, facilitate the creation of accountable, full service tea