Restaurant General Manager

2 weeks ago

Stellenbosch, Western Cape, South Africa The Wine Glass Stellenbosch Full time
:


A popular restaurant and wine bar in Stellenbosch, seeks a skilled General Manager to oversee operational management and customer service.

Responsible for setting and maintaining SOPs, training and managing the FOH team, and ensuring a welcoming ambience, success in this role is measured by seamless guest experiences, profitability through cost control, and exceptional service.

The General Manager plays a pivotal role in the organization, collaborating with the FOH management team and chef(s), contributing to marketing strategies, and impacting overall profitability and reputation as a premier dining destination in Stellenbosch.


Responsibilities:

  • Develop and maintain Standard Operating Procedures (SOPs) for all operational tasks, including staff training materials.
  • Ensure all junior managers and staff are properly trained to deliver highquality service in line with customer expectations.
  • Oversee the management of the Front of House (FOH) environment, including seating layout, ambience, and cleanliness.
  • Manage and motivate FOH staff, including rostering, leave, and disciplinary matters.
  • Maintain excellent customer service standards by training staff to welcome guests and provide efficient and friendly service.
  • Supervise daily cashup and manage petty cash and company credit card transactions.
  • Handle inventory management of wine, spirits, beverages, and barista stock, including supplier relationships and stock quality control.
  • Implement cost control measures to minimize wastage and achieve targeted inputcost percentages.
  • Monitor and optimize profitability through turnover control strategies, including upselling and customer relationship management.
  • Assist with the planning and management of functions and events.
  • Promote the business to customers, suppliers, and tourism organizations, emphasizing positive reviews on social media.
  • Foster effective communication between FOH and BOH staff and engage in strategic planning and contingencies.
  • Handle customer complaints professionally and seek satisfactory outcomes to prevent negative social media feedback.
  • Collaborate with management and Directors in operations meetings and be available for emergencies when offsite.

Salary:

R20, R30,000.00 per month

Ability to commute/relocate:

  • Stellenbosch, Western Cape
:

Reliably commute or planning to relocate before starting work (required)

Application Question(s):

  • Do you have any qualifications/work experience in the wine industry?

Experience:

  • Restaurant management
:
2 years (preferred)
- hospitality:
2 years (preferred)

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