Learning and Change Specialist

2 weeks ago


Johannesburg, Gauteng, South Africa Nedbank Full time

Job Classification



REQ:

Refilwe Falatsi:



Closing Date: 14 April 2023:


  • Division: Wealth HR
  • supporting the WMSA division:

Location: 135 Rivonia Campus, Sandown:



Employment Equity Statement:
Preference will be given to individuals from underrepresented groups.

  • Job Family
  • Human Resources


Career Stream
  • People effectiveness
  • Leadership Pipeline
  • Manage Self: Professional


FAIS Affected

FAIS Affected
  • Yes
    Job Purpose
  • To enable learning and development for internal and external Nedbank stakeholders through analysis, design, development, implementation and evaluation of learning solutions in order to achieve Nedbank's strategic objectives

Responsibilities:

  • Determine the scope of work of specific learning interventions, including deliverables and timeframes, and conduct needs analysis.
  • Deliver Learning and Development (L&D) solutions through learning interventions that are aligned with business and cluster strategic intent.
  • Provides information regarding project plan and status to stakeholders.
  • Communication and coordinates work on an ongoing basis with other team members and relevant stakeholders.
  • Enable role competence as described in the curricula per role.
  • Make recommendation to business by identifying trends and providing feedback on identified success factors, risks and gaps.
  • Consult with clients through regular interactions to develop an understanding of their business context, structure and needs.
  • Build and maintain relationships with internal stakeholders through consultation, understanding their requirements and accommodating needs.
  • Build and maintain relationships in external stakeholders by ensuring contracted deliverables are met.
  • Support line managers to encourage continuous learning as an integral part of the daily work through practices such as reflection, onthejob development and knowledge sharing.
  • Design and develop the required learning intervention, assessment and learning aids whilst ensuring they are appropriately positioned.
  • Determining objectives for learner, business outcome desired and level of learner audience.
  • Obtain sign off of learning material/interventions by relevant stakeholders.
  • Leads engaging face to face sessions to deliver on the agreed purpose.
  • Facilitate virtual sessions effectively without support.
  • Engages participants by demonstrating active listening, questioning, presenting and timekeeping skills.
  • Uses a variety of appropriate virtual tools to maximise participant engagement and learning.
  • Analyses and interprets data to provide reliable, accurate and meaningful information on the impact of particular learning programmes and effectiveness of learning solutions.
  • Measure individual and team performance against valid and reliably defined performance outcomes at both formative and summative stages.
  • Curate learning content to publish on the Digital Learning Platform.
  • Organise sourced resources using relevant communication channels and tools to make curated resources easy to find and consume.
  • Determine if business areas would require change management interventions through analysis of current and (tobe) redesigned process maps.
  • Create an implementation plan/ learning proposal
  • Mitigate risk by identifying deviations from contracted plans and processes and escalating as required.
  • Resolve work obstacles by putting contingency plans in place and managing on a casebycase basis.
  • Ensure accurate tracking and reporting of learning interventions
  • Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
  • Contribute to a culture conducive to the achievement of transformation goals and participate and support corporate responsibility initiatives.

People Specification

  • Essential Qualifications
  • NQF Level
  • Matric / Grade 12 / National Senior Certificate
  • Advanced Diplomas/National 1st Degrees


Preferred Qualification
  • Relevant HR diploma or degree, specialisation in Learning and Development, ODETDP diploma /certificate, qualifications in area of specialisation e.g. Short Term Insurance; Investments; Executors; Financial Planning / Structuring
  • Essential Certifications
  • Preferred Certifications
  • Minimum Experience Level 810 years of relevant financial services industry experience preferably Wealth Management i.e.; Financial Planning, Investment Management, Private Wealth and Wealth Management.
    Technical / Professional Knowledge
  • Administrative procedures and systems
  • Banking knowledge
  • Banking procedures
  • Business principles
  • Business terms and definitions
  • Data analysis
  • Governance, Risk and Controls
  • Microsoft Office
  • Relevant regulatory knowledge
  • Relevant software and systems knowledge
  • Business writing skills
  • Cluster Specific Operational Knowledge
  • Industry specific knowledge
  • Industry trends


Behavioural Competencies
  • Operational Decision Making
  • Managing Work
  • Customer Focus
  • Communica


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