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Warehouse Supervisor
2 weeks ago
Our client in the Retail space is looking for a Warehouse Supervisor (Online department) to join them in Sandton, Gauteng.
Job Overview:
As a Warehouse Supervisor (Online Department), you will play a crucial role in overseeing and managing the online operations of our organization.
Key Responsibilities:
Team Leadership:
- Supervising and lead ing online teams, providing guidance and support.
- Fostering a positive and productive work environment.
- Conducting regular team meetings to discuss goals, performance, and strategies.
Online Operations Management:
- Overseeing and optimizing online processes to ensure efficiency.
- Monitoring and analysing online performance metrics.
- Implementing improvements to enhance overall online operations.
Customer Support:
- Ensuring a high standard of customer service is maintained.
- Addressing customer inquiries and concerns promptly.
- Collaborating with customer support teams to resolve issues effectively.
Technology Proficiency:
- Staying updated on the latest online platforms and technologies.
- Providing guidance on the use of digital tools and resources.
- Troubleshooting and resolve technical issues as they arise.
Communication:
- Maintaining clear and open communication with team members and other departments.
- Collaborating with marketing and sales teams to align online strategies with overall business objectives.
Quality Assurance:
- Implementing and enforcing quality standards for online content and interactions.
- Conducting regular audits to ensure compliance with company policies.
Training and Development:
- Identifying training needs and facilitate ongoing skill development.
- Conducting training sessions to enhance the capabilities of the online team.
Reporting:
- Generating and analysing reports on online performance.
- Presenting insights and recommendations to senior management.
Qualifications and Requirements:
- Diploma in Supply Chain OR Warehousing.
- Proven experience in online supervision or management roles.
- Strong understanding of online platforms, ecommerce, and digital technologies.
- Excellent leadership and interpersonal skills.
- Effective communication and problemsolving abilities.
- Ability to adapt to changing technologies and industry trends.
- Familiarity with customer relationship management (CRM) systems is a plus.
- Previous experience on Fastway, Courier Guy and MDS booking systems
- MUST HAVE at least 2+ years' experience.
Job Types:
Full-time, Permanent
Application Question(s):
- Do you have a Diploma in Supply Chain OR Warehousing?
- Do you have proven experience in online supervision or management roles?
- Do you have previous experience on Fastway, Courier Guy and MDS booking systems?
- Do you have a strong understanding of online platforms, ecommerce, and digital technologies?
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