Dispatch and Receiving Supervisor

2 weeks ago

Sandton, South Africa Ann Swann Personnel Full time

The primary objective of the position will be the management of the outbound delivery process through planning and invoicing to ensure the products supplied are delivered in a safe and timely fashion, to meet and exceed the expectations of the customers.

As the markets and products become more sophisticated it is critical that the company focus on both the level of professionalism and perceived professionalism in the market. This will only be achieved by setting and maintain higher standards in terms of compliance with customer commitment, technical competence and maintenance of quality standards. The company has the capability to grow significantly but the key to achieving this will be understanding and implementing the objectives of this position.

The secondary objective is to oversee the receiving process and to ensure that all items received are booked into the system in a timely manner. Ensure that all items returned for credit are actioned in a timely manner. Ensure that delivery notes and ordered items are same.

**Requirements**:

- Grade 12
- Relevant Tertiary Qualification would be advantageous.
- Experience within a similar position.
- Working knowledge of Microsoft office.
- Fully bilingual in English & Afrikaans.
- Excellent organizational skills and the ability to multi task
- The ability to work in a pressurized environment
- An understanding and passion for customer service
- Previous supervisory and managerial experience is essential
- SAP experience or similar is essential
- Good communication skill, both verbal and written
- Willing to go the extra mile
- Previous invoicing experience
- Oversee that the over counter sales area is maintained clean, neat and tidy
- Good technical knowledge and ability to read drawings
- Strong analytical and problem-solving skills.

**Duties and Responsibilities**:
GENERAL
- Maintain good housekeeping in the dispatch and receiving area.
- Ensure stock received from the assembly lines is stored in the correct rack allocation.
- Double check that stock assembled is approved by relevant departments as per job specific requirements.
- Ensuring that all products in the dispatch area are correctly tagged and stored in the correct location. It is also vital that products stored in the dispatch area are stored in the correct manner to maintain material preservation.
- Ensure packaging is of excellent standard to both reflect the perceived quality and professionalism in the market and to ensure safety and stock safeguard during transport.
- Collects sales orders from the Internal Sales department and issues the sales order to the warehouse staff for picking.
- Collect Project based sales orders from the Internal sales department and issue to the Production/Operations Manager before picking.
- Once assembly job cards are completed and the products delivered to the dispatch area by the production staff, you need to do the invoicing.
- Ensure the vehicle monthly check sheets is performed and submitted/uploaded onto Safecyte.
- Ensure that all drivers maintain clean, safe and roadworthy vehicles at all time.
- Ensure vehicle licenses is renewed in time.
- Ensure vehicles are serviced as and when required.
- Perform monthly inspection on vehicles to ensure all safety equipment and spares are maintained and available.
- Escalate any non-conformances immediately.
- Assist with receiving as and when required and that all relevant processes are followed.
- Assist and plan general delivery and collections form third party suppliers etc and that the processes followed
- Assisting with stock count as and when required
- Point of contact for the companies chosen bulk transporter and courier.

DISPATCH
- Managing the shipping of products for delivery purposes.
- Managing and overseeing all aspects of staging, packaging and dispatch of company

goods.
- Dispatching of products efficiently.
- Ensures that security procedures are followed.
- Ensuring products are dispatched correctly, timeously and all procedures are followed
- Planning the daily deliveries in the most efficient manner possible to reduces costs and to ensure that no delays
- Wherever possible ensure that vehicles are pre-loaded the day before in order for the vehicles to leave as early as possible
- Ensures the goods that are loaded onto the company vehicle are packed in the prescribed manner to minimise the risk of damage to company or customers property
- Track vehicles to ensure that planned routes are followed
- Ensure branch transfers are dispatched and that the procedures are followed.
- Ensure the day to day collections and deliveries is done

RECEIVING
- Oversee the receiving process
- Assist as and when required
- Ensure that all items received is captured in a timely manner
- Ensure that all stock received is correctly labelled, stored in the correct rack location and/or transferred to the relevant department in a timely manner.
- Highlight any discrepancies related to the operations manager as and when

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