Waitron

3 weeks ago


Cape Town, Western Cape, South Africa Newmark Hotels Full time
Waitron - V&A Hotel, Waterfront

Waitron - Queen Victoria Hotel, Waterfront

DUTIES & RESPONSIBILITES

  • Ensure that all company policies, procedures & SOPs are adhered to
  • Prepare dining area, including all necessary miseenplace for service
  • Serve customers in a professional, efficient & courteous manner
  • Change table linen as required & ensure dirty or damaged linen is counted & exchanged for clean, presentable linen
  • Demonstrates a commitment to guest services by responding promptly to guests needs
  • Prepares in advance for the arrival of groups
  • Ensure that excellent customer service is delivered at all times
  • Set tables to laid down standards, ensuring that all items used are clean, undamaged & in a good condition
  • Ensure waiter serving stations are adequately stocked with replacement cutlery, linen or any other requirements
  • Prepare hot & cold beverages (alcoholic & nonalcoholic) as per company standards
  • Familiarise yourself with the menu
  • Clear tables to ensure they are cleaned as soon as customers have finished with a n acceptable balance between speed, yet allowing customers to finish their meal/drink without feeling rushed
  • Accurate recording food & beverage orders to ensure it is delivered & billed correctly
  • Continuously maintain the highest standards of hygiene within the property
Any other duties that may be required

CORE COMPETENCIES

  • Excellent command of English both written & verbal
  • Attention to detail
  • Customer service
  • Positive attitude
  • Good team player
  • Act in good faith & in the best interest of the Company at all times
  • Must be able to work shifts
Presentable, well-spoken individual

Experience:

- waitering: 1 year (preferred)
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