Restaurant Manager
6 months ago
Kendrick Recruitment is urgently seeking an experienced Restaurant Manager with extensive Restaurant management experience, for a busy, high-end restaurant in the heart of Cape Town.
Responsibilities & Duties Include:
- Maintain a high level of customer satisfaction and high standard of service at all times.
- Deal with complaints and compliments effectively and efficiently, recording them in day end report ensuring senior management is aware of them.
- Staff Management
- Meet, greet, seat and farewell customers at the Restaurant.
- Ensure efficiency in taking of orders, service and clearing/resetting of tables.
- Ensure professional interaction between waitrons and guests.
- Receive and action all reservation requests by capturing on Dineplan and ensuring that all relevant information pertaining to the customer needs reflects on the booking.
- Compilation and management of Duty Rosters, Leave Schedules or forms, cleaning schedules and various other personnel-related documentation.
- Conduct Interviews and perform quarterly reviews of staff under your jurisdiction.
- Ensure that waitrons remain motivated by means of effective man-management practices and morale building.
- At all times communicate effectively and professionally with your subordinates. Be careful not to belittle or embarrass them in front of their peers or customers.
- Ensure correct maintenance of POS system and be totally conversant with loading, fault finding and rectifying of faults.
- Operational Stock takes and restocks
- Ensure the daily set-up of the restaurant is completed timorously and effectively
- Conduct daily meetings with the chef, FOH and management team, in order to have sound knowledge of daily requirements and guests needs.
- Hygiene, Safety and Security duties.
- Staff training
**Requirements**:
- Must have extensive Restaurant Management experience in a high-end restaurant setting
- Understanding of the tour group business is advantageous
- Must be fully computer literate
- Must be well acquainted with Micros POS
- Knowledge of Dineplan advantageous
- Must be willing to work weekends (not negotiable)
- Excellent communication skills
- Proactive and motivated approach to staff management
- ** Must have own transport**:
- South African Citizens only
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