Hospitality Host

7 months ago

Cape Town, South Africa CTICC Full time

The Cape Town International Convention Centre (CTICC) is so much more than just another convention centre. An exceptional centre requires exceptional staff and the culture of the CTICC is one of teamwork, recognition, personal accountability, and service excellence. We understand that it is only our people who make us the success we are and, as a result, we make every effort to ensure that we recruit talented, qualified, and enthusiastic team players, who are able to embrace our values, fit in with our culture and recognise the value of hard work in a dynamic exciting environment.

**The main purpose**: The Hospitality Host is responsible for assisting the Event Services Managers to effectively plan and execute food and beverage services required as per the assigned event. The role oversees the coordination of staff to render excellent service to all the internal or external customers and upholding the standards set within the department with the overall purpose to execute a seamless event.

**Reporting to the**:Assistant Event Services Manager - Banqueting

Key responsibilities will include but are not limited to:
**1) Management of all events and services**
- Manage event setups as per the function schedule, company guidelines, and required standards.
- Ensure that the safety and cleanliness standards are maintained by both the clients and staff
- Conduct and record spot checks during events to ensure that staff are operating according to set Standard Operating Procedures.
- Ensure that all equipment - including but not limited to drinks machines and point-of-sale equipment - is used correctly and that maintenance issues are reported and dealt with.
- Acquire full briefing and handover from the Assistant Event Services Manager before the event and communicate to staff.
- Maintain customer satisfaction and take appropriate action on customer complaints.
- Ensure all charges are written up, processed and signed off by the client, as well as voids and cancellations.
- Ensure that all payments (cash, credit card, mobile) are handled correctly according to the Standard Operating Procedures.
- Communicate with catering and other staff to ensure that necessary prep-work is done in advance.

**2) Inventory Management**
- Ensure that all stock is safe guarded from loss by conducting daily variance checks and reporting variance to the Event Services Manager.
- Ensure correct stock (including glassware and bar smalls) is ordered and par levels are always maintained for your event.
- Ensure that breakages and losses of equipment are monitored, and action taken when abuse is identified.

**3) Staff Management**
- Ensure that staffing levels are correct and to agreed standards and as per the event requirement.
- Performance reviews to be done quarterly with Section Leaders and Waitrons.
- Conduct on-the-job training and assessment daily.
- Conduct and attend daily handovers and briefings and ensure that staff are briefed before and after each event.

**Minimum Qualifications and experience required**:

- Matric certificate or equivalent (NQF Level 4 aligned).
- Two (2) to Three (3) years relevant experience in the hospitality or food and beverage industry.
- Computer literacy with the full Microsoft Office suite such and MS Outlook, MS Word and MS Excel is a must.

**Skills and knowledge**:

- Well-groomed with a vibrant and inspiring personality.
- Flexibility to adapt to a fast-paced environment and attend to ad-hoc requests within short time frames.
- Extensive client networking and relationship building skills.
- Ability to manage complaints.
- Innovative thinker, hands-on, pragmatic, and quality driven.
- Able to provide clear and effective communication of ideas, processes, and targets.
- Excellent negotiation, planning, time management, organizational, communication, conflict handling, reporting and financial management skills.

The CTICC has adopted a Mandatory COVID-19 Vaccination Policy.

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