![Freedom Won (Pty) Ltd](https://media.trabajo.org/img/noimg.jpg)
Internal Sales Consultant
2 weeks ago
The
Internal Sales Consultantwill be responsible to grow and develop strong relationships with our customers by understanding their needs, and processing quotes and orders correctly and timeously.
Reporting to the
Commercial Manager
Paterson Grade
:
C1
Key Responsibilities:
- Generating all customer quotes and orders accurately and timely to improve customer satisfaction.
- Liaising with the project manager and engineering team to ensure that solutions are correctly specified.
- Reduction of back orders and queries through effective management of stock on delivery.
- Increase in conversion rate of quotes to orders.
- Improved relationships between customers and Freedom Won.
- Identify the type of customer to increase sales by offering them the full basket of products upselling. Notify them of specials and/or promotions.
- Regular feedback to customers on the status of backorders and inform them of any change in status.
- Send top customers backorder reports on a weekly basis where customers require this information.
- Request monthly stockonhand and average sales reports from top clients.
- Offer alternatives where possible.
- Manage your quote pipeline through regular followups with customers. Follow quotes through to resolution and close off quotes on SAP.
- Follow up on RMAs to ensure transactions are not delayed.
- Professionally handle customer complaints through to resolution timeously.
- Record important client information on SAP and update business partner profiles accordingly.
- Keep business development consultants and account managers up to date.
- Pass all leads or potential projects on to the business development team.
- Be involved in specific tasks from time to time as defined by your manager.
- Professionally promote Freedom Won at all times through effective and regular clear communication.
- Inform the product management team of any items that may need to be added to SAP.
- Provide to support to regional account managers in terms of stock availability, lead times and basic technical queries.
Essential Requirements:
- Grade 12/Matric
- Basic understanding of the BESS & solar solutions
- Excellent verbal and written communication skills
- Relevant Degree/Diploma e.g. BTech/BEng/NDEEN
- Additional sales qualifications are favourable.
- Efficient task completion
- Computer Literate
Beneficial Requirements:
- Excellent Verbal and Written Skills
- SAP Business One experience.
- Outstanding Formal Presentation Skills
- Persuasive, Adaptive, Innovative
- Decision-Making
- Strong Collaborator
- Marketing and Selling Skills
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