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Team Leader: Operations Technical

4 months ago

Bryanston, South Africa Adumo Full time

**MAIN PURPOSE OF JOB**

**KNOWLEDGE**
- Extensive knowledge of department processes
- Project management
- Quality management
- Matric
- A+ (Advantageous)
- 2yrs experience in Hardware and Software
- MS Office proficiency
- A technical qualification

**SKILLS**
- Good understanding on how to prioritise work
- Excellent communication
- Well-organised and thorough, even when working under pressure
- Problems/issues identification and solution development
- Ability to confidently deal will people at all levels
- Attention to detail
- Manage the expectations of a very high demanding market
- A team player who enjoys working within a fast paced environment
- Quality Assurance
- Planning and organizing

**BEHAVIOUR / ATTITUDE**
- Resilience
- Customer centricity
- Initiative
- Committed
- Motivated
- Quality-driven
- Continuously pursues to improve skills through on-the-job or external training
- Proactive
- Integrity
- Ethical
- Thorough
- Accurate
- Action-orientated
- Positive outlook
- Persistent

**PREVIOUS EXPERIENCE REQUIRED & EDUCATIONAL QUALIFICATIONS**

**Minimum**
- Matric
- 2yrs experience in Hardware and Software
- MS Office proficiency
- A technical qualification

**Desired**
- A+ (Advantageous)
- Meet monthly field service performance goals for client satisfaction, quality, productivity with key success metrics and targets.
- Responsible for taking complete ownership of all new installs, repairs and collections received to ensure good quality client satisfaction by closing feedback loop.
- Build, establish and maintain open lines of communication with fulfillment coordinator, peers, Call Centre, Product ops, BAM’s, Account Managers and other teams to facilitate problem solving.
- Improving TAT for Installs, repairs and collections
- Reduce the cost to serve

**Ideal**
- Experience in retail, banking, payments industries, merchant services