Debtors Clerk

2 weeks ago


Randburg, Gauteng, South Africa Eaglerock Property Management Full time

Location:
Sundowner

Office
Hours: 8:30-4:30

Start:
Immediately

Duties and Responsibilities

  • Collection of outstanding levies through various methods of communication including but not limited to telephonic contact, sending of letters and handing over to attorneys for legal collection.
  • Administrative tasks including but not limited to the reconciliation of accounts, allocation of payments, addressing client queries, preparation of documentation, debt collection recoveries, etc.
  • Attending meetings with managers to review debt collection.

Key Performance Indicators:

  • Collecting in excess of 100% of the monthly charges raised
  • Debtor account flagging must be maintained throughout the month (zero gaps on arrear units)
  • Meeting daily and monthly call targets for both incoming and outgoing calls in line with your budget.
  • Increasing payment plans and debit orders, month on month
  • Zero monthly exceptions of notes not added to arrear levy accounts (e.g., all debtors contacted on a monthly basis with a notepad entry recorded)
  • Dealing with walkin clients.

Minimum Qualification Required:

  • National Senior Certificate (Matric Certificate)
  • Literate and speak well
  • At least three years of experience in a debt collection environment (not a call centre).
  • Have a basic knowledge accounting
  • Two years' experience in the legal environment as a collection clerk or paralegal
  • Microsoft Office intermediate skill level
  • Effective communication skills

Application Question(s):

  • Do you live within 15km of Sundowner?

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