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Quality Assurance Officer
3 weeks ago
Salary Package:
R15k**:
- **R20k pm + Benefits
- Benefits include medical aid and group risk with funeral plan. Note benefits only activate after the 3month probation period.
The Employer:
Our client is a leading commission free online investment platform; they are committed to transparency and safety. Clients' deposits are kept in segregated and safe accounts. There are no hidden fees or charges. They offer an exceptional array of investment assets under one secure platform. Stocks, commodities, bonds, forex, and indices.
The Role:
You will be part of the team responsible for ensuring that our client's agents are fully compliant with relevant legislation pertaining to online investing and trading - this will include monitoring of the sales and retention/customer support teams to ensure processes are followed and revise procedures if and when legislation is updated/amended.
Key Deliverables & Outputs:
Monitor and supervise control systems
Create a strategy for preventing violations of legal rules and internal policies guidelines
Evaluate the efficiency of controls
Identify risks or non-conformity issues
Design, improve and implement productive and efficient company policies
Collaborate and maintain continuous communication with HR department
Improve current strategies if necessary
Revise procedures, reports etc. periodically
Supervise and oversee the work of colleagues
Identify compliance issues and necessary training
Create reports for senior management and external stakeholders
Monitor and review Sales and Customer Support telephone calls to ensure compliance is met
Minimum Requirements:
Grade 12
BA in law, finance, business administration or similar qualification additional education in Human Resource Management will be a plus
2+ years in a Quality Assurance/Quality Control role within the financial service's outbound sales space
Personal Attributes:
Proactive
Positive, can-do attitude
Excellent interpersonal skills
Ability to multitask
Good organizational and time-management skills
Outstanding communication and interpersonal skills
Skills Requirements:
Strong mathematics background
Ability to think on your feet and deliver answers to prospects in a confident natural manor.
Knowledge and understanding of the industry's regulations and best practices
Hands-on experience with a variety of reporting operations and procedures
Ability to handle data with confidentiality
Salary:
R15, R20,000.00 per month
Application Question(s):
- Do you currently live in Cape Town?
Education:
- High School (matric) (required)
Experience:
- Quality Assurance within a Call Center environment: 3 years (required)
License/Certification:
- RE5 (preferred)
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