Parent Fee Support Coordinator

2 weeks ago

Johannesburg, Gauteng, South Africa Nova Pioneer Full time

Nova Pioneer is looking for a superstar
Parent Fee Support Coordinator (South Africa) This is an exciting opportunity to work remotely and to be a part of an innovative network of schools that is developing generations of innovators and leaders who will shape the African Century.


About Nova Pioneer

Key responsibilities for the role include:

  • Maintain a positive, empathetic and professional attitude towards customers at all times
  • Ensure customer queries are responded to within agreed timelines
  • Escalation of queries that require to
  • Maintain weekly statistics on Zendesk response times and apparent satisfaction
  • Ensure records of customer interactions, comments, complaints and transactions are maintained
-
Family engagement on phone

  • Answer calls from parents using the company work lines.
  • Support call and text strategies to manage and assist in collecting delinquent accounts
  • Maintain a positive, friendly, empathetic and professional attitude towards customers at all times
  • Ensure family calls are attended to within agreed timelines
  • Maintain weekly call statistics
  • Ensure records of customer phone interactions, comments, complaints and transactions are maintained
-
Family Statement Updates

  • Update all requests for the finance team to update the family statements
  • Follow up with finance to ensure all requested updates are executed
  • Escalate any concerns regarding statements updates that present a challenge
  • Close out all statement requests with families once they have been finalized.
-
General

  • Support financial clearance and gating at the start of the school term for any students with arrears and who show up to school.
  • Contribute to the ongoing improvement of Nova Pioneer by suggesting and implementing measures that increase productivity, reduce costs and raise customer service levels
  • Maintain an effective and productive working relationship with the Finance team and contribute to activities to improve interaction and collaboration with the Finance team
  • Achieve and maintain proficiency with the system and tools required to perform duties
  • Other duties as assigned by the Global Collections Manager, which may include (but not limited to) assisting with billings during peak times.

ABOUT YOU

Skills, Experience & Qualifications required:

  • A Bachelor's Degree (in Business preferred)
  • CPA or Finalist or it's equivalent (ACCA, CA etc)
  • Volunteer or past internship experience in customerfacing roles is desirable.
  • Volunteer or past internship experience in a startup or in a company that gives you significant autonomy and responsibility is a plus
  • Resultsdriven: goaloriented, moves fast and takes ownership of work.
  • Eager to learn and accepts feedback as a positive step to professional growth.
  • Excitement about our organizational culture—and in particular, be fired up to challenge yourself by embracing mutual vulnerability and a firehose of feedback.
  • Ability to treat all confidential information with the utmost professionalism.

HOW TO APPLY

Please note:

Where a copy of your resume is required, you are encouraged to attach your resume in PDF format to protect formatting.


  • Phone interview: a short conversation to understand your skills and experience a little better.
  • Inperson interviews: at this point, you will visit one of our schools to meet the team and participate in a series of inperson interviews.
  • Final interview: you'll have a final conversation with the hiring manager before decisions are made.

WORKING AT NOVA PIONEER


Nova Pioneer is a place where our people experience tremendous growth, fast We invest heavily in the growth of our people because it leads to greater mastery in both us and our students.

"Novaneers" work harder and work longer hours than most schools but as a result, the growth they experience is extraordinary.

We offer consistent and ongoing personal development and provide clear career pathways that ensure that our people are always achieving their personal and professional best.

Nova Pioneer has a highly energetic, entrepreneurial environment where our people get to bring their creative and innovative ideas to life.

We look for people who are flexible and who are able to adapt and respond quickly to adversity with a positive, can-do attitude (there are no problems, only solutions).

We welcome challenges and roll with the punches because it makes us, and our students, better.

There is no problem too big for us We work hard but we also have a lot of fun together.

We bring infectious energy and enthusiasm to everything we do because joy fuels the hardest work and learning. Read more about our culture principles here.

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