TS Implementation Engineer

2 weeks ago

Johannesburg, Gauteng, South Africa NTT DATA Full time

Job Description

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.

In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world's most significant technological, business and societal challenges.

With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.

Want to be a part of our team?

The primary responsibility of the Technical Services Implementation Engineer (L2) is to ensure that client solution requirements are resolved in line with Service Level Agreements (SLA). They perform configurations, action installations and attend to break/fix events.

Working at NTT


• Monitoring and maintenance of all Data Centre critical infrastructure


• Performing planned / preventative / predictive maintenance of all infrastructure


• Fault detection of critical infrastructure


• Switching and isolation of MV and LV equipment


• Daily walk arounds and inspections of electrical and mechanical systems and equipment


• Offering technical support at Data Centre by performing system/network installation, configuration, and troubleshooting of Cisco Access layer switches in order to ensure optimum operations.


• Carrying out preventative maintenance of data center equipment and devices.


• Monitoring system processes to ensure smooth operations.


• Comply to working methods ensuring that all client SLA and MSA's are achieved


• Monitor customer network servers and storage systems to ensure uptime and efficient resolution of issues


• Configuring Cisco Access Layer switches for clients and making sure there is Layer 2 connectivity to the Core switches.

• Installing and configuring Windows Server / Linux on physical servers as well as installing any software as per clients request.

• Troubleshooting connectivity issues in the Hosting environment.

• Troubleshooting connectivity issues to and from firewalls on the Nexus 5k switches

Compliance


• Maintain compliance in accordance to all relative policies and procedures


• Meet agreed interdepartmental OLA (Operational Level Agreement)

Skill Requirements


• Good technical abilities


• Effective communication skills, active listener, ability to understand requirements and be able to explain complicated technical process in a simple to way to nontechnical staff is a requirement for successful data technicians


• Proactive problem solver, perform rapid and accurate assessments


• Ability to work independently, as well as being a positive team player


• Self-motivated


• Conducts self professionally, exhibits elevated levels of tolerance and patience


• Responsible for continued learning and self development


• Quick response to potentially critical situations


• Trouble shoot systems and components to identify root causes of failures


• Implement corrective actions promptly to mitigate the negative effects of system changes


• Good Microsoft Office skills


• Qualifications and Experience


• A minimum of 5-7 years post qualification experience


• Relevant data centre experience preferable

Good knowledge on Data Centre environments and critical infrastructure systems preferable

Good knowledge and troubleshooting Cisco switches

Certifications:

CCNA/CCNP

Cloud Virtualization

ITIL v4

Advantageous:

Linux capabilities

MPLS

Good understanding of Cisco Nexus 2K FEX's (Fabric Extenders) and Nexus 5K switches

Skills Summary

Break-Fix, Configuration Management (CM), Installation Management, Problem Resolution, Service Operations, Technology Implementations, Technology Services, Troubleshooting

Workplace type:

Hybrid Working

Equal Opportunity Employer

NTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category

Join our growing global team and accelerate your career with us. Apply today.

A career at NTT means:

Being part of a global pioneer – where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries. Being at the forefront of cutting-edge technology – backed with a 150-year heritage of using technology for good. With 40% of the world's internet traffic running on our network and where Emoji were first invented, you can be proud of the group's many new 'firsts'.Making a difference – by doing meaningful work that helps to shape the future for our clients, and across industries and communities around the world. Being your best self – in a progressive 'Connected Working' environment that promotes flexibility, connection and wellbeing. Where diversity and different perspectives are embraced to ensure equal opportunities for all. Having ongoing opportunities to own and develop your career – with a personal and professional development plan and access to the broadest learning offerings in the industry. Apply from local Career site Apply from local Career site Back to search results

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