Senior QA Manager

2 weeks ago


Durban, KwaZulu-Natal, South Africa Pro Talent Full time

Management

KZN
***:
Senior Quality Assurance Manager
The Senior Quality Assurance Specialist manages the designing, developing, and maintaining of the company's quality control measures.

The QA Manager will be responsible for:

  • Managing the implementation and continuous improvement of necessary Quality Frameworks and structures for Sales across all work streams & campaigns.
  • Creating and deploying an effective QA strategy that will deliver industryleading customer experience & keep our business safe.
  • Driving and supporting the delivery of Quality improvement plans
  • Mitigating business and customer risk exposure through the identification and eradication of issues relating to people, processes, and technology
  • This key role encompasses ownership of risk mitigation through solutionorientated analytics and sales insights to contribute to Business growth.
  • Provide strategic compliance insights to all business stakeholders to ensure the business is kept safe
  • Responsible for process optimization through technology to optimize sales compliance and insights
  • The development and project management of new QA evaluation strategies to support new campaigns and initiatives within the Business and industry
  • Assist in the development and successful implementation of Quality Assurance strategies that is sales driven and incorporate an analytical compliance analysis to ensure the business is kept safe

Requirements:

  • Matric + Tertiary qualification beneficial
  • Familiar with current compliance measurements
  • Diverse knowledge of QA systems and building QA scorecards
  • Be an advocate of Quality Assurance, Continuous Improvement, and industry best practices
  • Telco background beneficial
  • 45 years of Quality Assurance Management Experience managing various QA team managers and QA managers.
  • Proven track record of building QA teams and managing the function & direction of QA teams.
  • Strong Influential Leadership style
  • Advanced Excel skills including but not limited to conditional formatting, creating formulas, pivot tables
  • Excellent planning, organizational, and time management skills

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