Quality Assurance Reviewer

2 weeks ago

Johannesburg, Gauteng, South Africa Santam Insurance Full time
Santam is the market leader in the general insurance industry in Southern Africa.

We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia.

Our success is rooted in our passion for our clients and everything we do is centred on our delivery of Insurance Good and Proper.

What will you do?Santam Broker Solutions has a position available for a Risk Assurance Specialist who will be based at Hill on Empire in Parktown.

This position falls under the Quality Assurance function, which operates with a management mandate, providing an independent, objective assurance and advisory services to assist business in enhancing the overall operational governance, quality and service standards.

We are looking for a highly professional and driven individual to assume this role reporting to a Quality Assurance Manager.

What will make you successful in this role?The successful incumbent will be required to perform quality assurance and due diligence reviews on all portfolio administration business.


The scope includes:

  • verification of business partner's application against their underwriting, premium collection, claims mandate finance and systems utilised.
  • performing quality assurance reviews to provide independent assurance and advisory services to assist business in enhancing their overall operational governance processes, quality and service standards.
  • support the Business to discharge their responsibilities relating to the compliance risk management process as required by relevant regulatory requirements, applicable codes of conduct and minimum standards.
Qualifications and Experience

  • Relevant Bachelor's degree
  • Knowledge of risk management and risk management practice
  • Exposure to a Quality Assurance environment and Internal Audit
  • Underwriting, premium collection and claims business experience
  • Knowledge of FAIS
  • Understanding of the regulatory and business environment of the Short-Term Insurance industry.
  • IT Governance & Information Systems Audit
  • Valid driver's licence (able to do domestic travel )
Skills

  • Ability to design, document and perform risk based audits
  • A good knowledge of the business and the ability to evaluate risks
  • Ability to take a holistic view of the organisation in determining and positioning compliance risks
  • Ability to identify strategic issues through critical reasoning
  • Ability to effectively influence across all relevant levels within the business unit, including senior and middle business management.
  • Ability to effectively plan and set priorities for self and engagement team
  • Strong communicator
  • Strong project management skills
  • Results oriented with a strong deadline focus
  • Ability to build strong relationships and to work with others towards shared goals
  • Team player able to collaborate and support colleagues and peers across the organisation, while still being able to work independently when needed
  • Flexible and open to change and innovation
  • Good conflict management skills
  • Good negotiation and problem-solving skills
  • Strong attention to detail
  • Good report writing and presentation skills
  • Strong analytical skills
Build a successful career with usWe're all about building strong, lasting relationships with our employees.

We know that you have hopes for your future – your career, your personal development and of achieving great things.

We pride ourselves in helping our employees to realise their worth.

Through its four business clusters – Sanlam Life and Savings, Sanlam Investment Group, Sanlam Emerging Markets, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.

Turnaround timeThe shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.
Our commitment to transformation At Santam we are committed to transformation and embracing diversity.

This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society.

In achieving our employment equity goals we give preference to applicants from the designated groups in alignment with the Divisions Employment Equity targets.

The Sanlam Group is committed to achieving transformation and embraces diversity.

This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa.

The Group's Employment Equity plan and targets will be considered as part of the selection process.
Our recruitment process
OnboardingStep 8
You made it. Here we ensure we receive all your documents to get you onto our payroll system.
Our recruitment process
AdvertiseStep 1
Our vacancies are advertised between 3-5 days depending on the market availability of the skills required.
Our recruitment process

Could take a couple of days depending on the volume and the screening process, which various according to the complexity of the role.

Our recruitment process
Step 3

Long listed candidates are sent to the hiring manager to review and consider for the next stage of the selection process.

Our recruitment process
Telephonic screeningStep 4

Candidates may be contacted for a short screening interview to get to know them better and to ask any clarity seeking questions.

Our recruitment process
Your interviewStep 5
We use a competency interview model. Interview dates will be confirmed via e-mail. During the interview you will be introduced to the panel and the process will be explained. Remain calm and sell yourself. This is our opportunity to match your skills to the job. You only get one shot
Our recruitment process
AssessmentStep 6

Should we like what you bring to the table, depending on the job you are being considered for, you may be invited to complete a psychometric assessment.

Further employment checks are conducted the ensure the validity of your credentials.
Our recruitment process
Step 7
Prior to an offer being made, there may be a second interview to meet with the Head of Department.

Should there be a need for any further interviews, be sure to bring the same charm that got you through your first interview.

Our recruitment process
OnboardingStep 8
You made it. Here we ensure we receive all your documents to get you onto our payroll system.
Our recruitment process
AdvertiseStep 1
Our vacancies are advertised between 3-5 days depending on the market availability of the skills required.
Our recruitment process
Step 2

Could take a couple of days depending on the volume and the screening process, which various according to the complexity of the role.

Our recruitment process
Step 3

Long listed candidates are sent to the hiring manager to review and consider for the next stage of the selection process.

Our recruitment process
Telephonic screeningStep 4

Candidates may be contacted for a short screening interview to get to know them better and to ask any clarity seeking questions.

Our recruitment process
Your interviewStep 5
We use a competency interview model. Interview dates will be confirmed via e-mail. During the interview you will be introduced to the panel and the process will be explained. Remain calm and sell yourself. This is our opportunity to match your skills to the job. You only get one shot
Our recruitment process
AssessmentStep 6

Should we like what you bring to the table, depending on the job you are being considered for, you may be invited to complete a psychometric assessment.

Further employment checks are conducted the ensure the validity of your credentials.
Our recruitment process
Step 7
Prior to an offer being made, there may be a second interview to meet with the Head of Department.

Should there be a need for any further interviews, be sure to bring the same charm that got you through your first interview.

Our recruitment process
OnboardingStep 8
You made it. Here we ensure we receive all your documents to get you onto our payroll system.

TIPS & TRICKSGetting ready for your interviewThere is not just one way to be successful at Santam, nor is there one way to interview with us.

Interviewing is a two-way process - it helps us learn about you, and it helps you learn about us, our people, and what you could do here.

Santam has been officially recognised by the Top Employers Institute as a Top Employer 2023 for excellence in people practices.

This is the seventh consecutive year that we have achieved this accolade.
#J-18808-Ljbffr

  • Quality Assurance Controller

    2 weeks ago

    Johannesburg, Gauteng, South Africa Quality Analytics Full time

    Quality Assurance Controller (Pharmaceutical Experience) Home / Jobs / Quality Assurance Controller (Pharmaceutical Experience) Quality Assurance Controller (Pharmaceutical Experience) Quality Assurance Controller (Pharmaceutical Experience) – We are urgently recruiting for a Quality Assurance Controller (must have Pharmaceutical industry experience) to...

  • Quality Assurance Manager

    2 weeks ago

    Johannesburg, Gauteng, South Africa F & G Sourcing Specialist Full time

    F and G Sourcing Specialist is assisting a reputable Security Services client that is seeking a skilled Quality Assurance Manager to join their company that is based in Johannesburg.The QA Manager will be responsible for executing the strategic direction during the development, deployment, maintenance, and monitoring of Quality Assurance; technologies,...

  • Quality Assurance Officer

    2 weeks ago

    Johannesburg, Gauteng, South Africa Quality Connect Staffing Full time

    Duties & ResponsibilitiesContinued maintenance of the QMS as required by ISO 9001.Internal and External Audits.Ensure all quality standards, policies, procedures, work instructions and forms are compliant and up to date.Maintain quality records.Reports on QMS performance and managaement reviews.Yearly inducttion with all relevant staff.Quality...

  • Quality Assurance Technician

    2 weeks ago

    Johannesburg, Gauteng, South Africa Six Sense Consulting Full time

    Qualification: National Diploma in Auditing/ BTech Auditing /Bcom Audit/Accounting/Risk/FinanceExperience: Two (2) years experience as an Internal Auditor in a shortterm/ nonlife insurance company OR Two (2) years experience doing Quality Assurance in a shortterm/ nonlife Insurance company.Quality Assurance Reviews and Projects Validate, test the accuracy...

  • Quality Assurance Technician

    2 weeks ago

    Johannesburg, Gauteng, South Africa Affirmative Portfolios Full time

    Insurance ~ Risk Management ~ Quality ManagementJHB Central***: Quality Assurance TechnicianPermanent - Illovo - Salary Market RelatedPurposeThe purpose of the role is to conduct quality assurance assignment to monitor compliance with the companies agent outsourcing agreement, internal policies, procedure and applicable regulations or laws. Establish...

  • Quality Assurance Technician

    2 weeks ago

    Johannesburg, Gauteng, South Africa LENOHLAHLA CONSULTING Full time

    Job TitleQuality Assurance TechnicianJob TypePermanentDivisionControl FunctionsDepartmentQuality AssuranceEE Occupational LevelsLevel 4 & 5: Skilled, Technical and Academically QualifiedLocation - Town / CityJohannesburgLocation - ProvinceGautengLocation - CountrySouth AfricaJob Advert SummaryPurpose of the jobThe purpose of the role is to conduct quality...

  • Accreditation and Quality Assurance

    2 weeks ago

    Johannesburg, Gauteng, South Africa The Independent Institute of Education Full time

    The IIE (Pty)Ltd is the registered provider of higher education which is delivered through the following educational brands: Varsity College, Vega School, Rosebank College and IIEMSA.The Independent Institute of Education's Central Academic Team (CAT) is responsible for the academic leadership and governance of the work done at the brands while each brand is...

  • Quality Assurance Specialist

    2 weeks ago

    Johannesburg, Gauteng, South Africa PC Staffing Solutions Full time

    PURPOSE OF THE JOB:Performs complex level proactive (risk) reviews, quality assurance follow-ups, continuous monitoring projects and general quality assurance support to key stakeholders. Works involves leading and conducting financial, risk, product/specialised and compliance proactive and follow-up projects. Provides consultation to the organisation's...

  • Accreditation and Quality Assurance

    2 weeks ago

    Johannesburg, Gauteng, South Africa The Independent Institute of Education Full time

    The IIE (Pty)Ltd is the registered provider of higher education which is delivered through the following educational brands: Varsity College, Vega School, Rosebank College and IIEMSA.The Independent Institute of Education's Central Academic Team (CAT) is responsible for the academic leadership and governance of the work done at the brands while each brand is...

  • Quality Assurance Specialist

    2 weeks ago

    Johannesburg, Gauteng, South Africa Six Sense Full time

    Gauteng, Johannesburg Annually Cost To Company (Market related)A well-established short term insurer is seeking to appoint a Quality Assurance SpecialistPerforms complex level proactive (risk) reviews, quality assurance follow-ups, continuous monitoringprojects and general quality assurance support to key stakeholders.QUALIFICATIONS & EXPERIENCE: Bachelor's...

  • Quality Assurance Lead

    2 weeks ago

    Johannesburg, Gauteng, South Africa Planet10 Full time

    A leader in the Banking and Financial space is on the lookout for a Quality Assurance Lead to join their team. To Lead the Test Implementation in accordance with the agreed Quality Assurance principles and standards in order to manage the Product risk and inter-dependencies during the Product Life-Cycle. Ensure alignment across Business Analysis,...

  • Group Quality Assurance Pharmacist

    2 weeks ago

    Johannesburg, Gauteng, South Africa The Metamorphosis Company Full time

    GROUP QUALITY ASSURANCE PHARMACISTReporting toContract Manufacturing Manager, GQAJob Purpose:To review, approve and monitor all quality assurance activities at SA and international contract manufacturers ensuring compliance to cGMP requirementsRequired Learning/experienceB. Pharmacy, cGMP skillsComputer Literacy: Ms Office3 years in Pharmaceutical...

  • Quality Assurance Officer

    2 weeks ago

    Johannesburg, Gauteng, South Africa MNA Recruitment Full time

    A global pharmaceutical company has a vacancy for a Quality Assurance Officer.Job Purpose: To ensure that the Group quality systems are in compliance to local regulations and are aligned to Quality Directives:Responsible for the overall management of Change Controls within the Group, Assist Senior QA Manager with the rollout of Training Plans to all...

  • Quality Assurance Supervisor

    2 weeks ago

    Johannesburg, Gauteng, South Africa Stonebridge HR Solutions Full time

    We are looking for an QA/QC Supervisor for a company within the FMCG industry in the Nasrec area in Johannesburg, you will be responsible for the overall supervision and monitoring of quality and food safety assurance activities for the site organisation.Requirements: Diploma or degree Food Tech/ Biotech/ Food & Nutrition or Analytical Chemistry 12 years...

  • Quality Assurance

    2 weeks ago

    Johannesburg, Gauteng, South Africa One Source Direct Full time

    Quality Assurance Agent NeededOur company, One Source Direct, is searching for a Quality Assurance Agent on behalf of Zoom Fibre.Main purpose of the job:We require a quality assurance agent who is a professional and responsible for monitoring, inspecting and proposing measures to correct or improve an organization's final products in order to meet...

  • Quality Assurance Lead

    2 weeks ago

    Johannesburg, Gauteng, South Africa Recru-it Full time

    Job Purpose: To Lead the Test Implementation in accordance with the agreed Quality Assurance principles and standards in order to manage the Product risk and inter-dependencies during the Product Life-Cycle. Ensure alignment across Business Analysis, Development, Quality Assurance and Environment to optimise the testing efficiencies across the Product...

  • Quality Assurance Lead

    2 weeks ago

    Johannesburg, Gauteng, South Africa Nedbank Full time

    Requisition Details REQ 130550Job Family Informaton TechnologyCareer Stream IT OperationsLeadership Pipeline Manager of OthersJob Purpose To Lead the Test Implementation in accordance with the agreed Quality Assurance principles and standards in order to manage the Product risk and interdependencies during the Product Life-Cycle. Ensure alignment across...

  • Quality Assurance Consultant

    2 weeks ago

    Johannesburg, Gauteng, South Africa Afrihost Home Connect Full time

    Job Overview: As a QA Consultant, you will play a crucial role in ensuring the quality and reliability of software products and systems. Your primary responsibility will be to assess, plan, and implement quality assurance processes to meet client requirements and industry standards. You will collaborate with development teams, project managers, and clients...

  • Specialist: Quality Assurance and Improvement

    2 weeks ago

    Johannesburg, Gauteng, South Africa Absa Bank Limited Full time

    Bring your possibility to life Define your career with us With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job SummaryJob...

  • Quality Assurance

    2 weeks ago

    Johannesburg, Gauteng, South Africa Isilumko Staffing Full time

    Are you and experience QA Consultant, do you have at least 1yrs experience in the Insurance Industry with the necessary Category A and B1 experience?- Provide quality administration service in respect of Quality Assurance Contribute to implementation of quality assurance process within the call centre. Assess calls and achieve set assessment target. Keep...