Customer Contact

2 weeks ago

Cape Town, Western Cape, South Africa Faurecia Full time

Title Customer Contact:

Reports to PC&L Manager

Direct reports None

Functional reports None

Main Mission:


The role of the Customer Contact in a plant is to ensure the customer requirement by levelling the activity of the plant production floor, at the minimum stock level possible.


He or she is accountable for:

  • Customer communication, right usage of customer systems and tools, Customer order integrations and fulfillment at the right Engineering level,
  • Customer Portal updates and management
  • Finished goods inventories (TPA, Pool stock, Goods in transit, External WHs and consignment stocks if exist).
***:

Deliverables, Performance Indicators:

-
Delivery performance: customer MPM, Customer Backlog,
-
Alerts follow up: # or alerts raised, resolution effectiveness, time to solve
-
Cost effectiveness:Premium freight cost to customer linked to non-proper PDP decisions,
-
Inventories: Pool stock sizing, TPA sizing, Gap to Finished goods inventory budget

Specific activities:

Execution

  • Receive the customer needs in a proper format and integrate It into FCS, manage if applicable the customer portal ( Releases, shipment confirmations, empty management, ASN)
  • Analyze and understand the customer needs (Including aftermarket business), discuss, comment and negotiate them with the customer to align
  • Implement the PDP ( MPS) for the plant according to PIC guidance, updated customer's needs, and PC&L manager guidance ( Weekly) and monitor the PDP execution to ensure the delivery plan and the customer needs:
  • Last week performance
  • Demand planning
  • Production arbitration
  • PDP meeting then MRP
  • PDP output and monitoring (using standard tools available like Levelling board picture, diagonal, Preactor,.)
  • Manage and check the pool and safety stocks levels designed during the PIC and confirmed with the PDP, ensure weekly review of the FCS min/max stock objectives,
  • Follow the delivery planning to customer including returnable flows, monitor eventual gaps to plan with Traffic scheduling and lead Alerts resolutions
  • Prepare the Inputs of the S&OP ( PIC) on monthly basis to be able to propose to the plant team a leveled vision of the volumes to optimize the resources, under the guidance of the PC&L manager,
  • Manage any claims to customer related to Mix change or Engineering obsolescence at plant level and in collaboration with Sales department

Process standardization and development

  • Ensure the Update and reliability of Mater data related Master scheduling
  • Assist with the proper usage of PDP tools ( Pic and PDP into FCS, MIP) and Customers tools ( Customer portal for example), and is accountable for Plants work instructions
  • Ensure the accuracy
    Faurecia Delivery performance reporting
    ) and Customer portal information if applicable

Relationship Management

  • Collaborate with internal and external stakeholders to forecast, plan and facilitate on time finished goods delivery to customers, to avoid any issues related to Engineering change management of mix changes

Management & Training

  • Meet the code of conduct of the Company and promote it within the team. Behave as a ̈role model ̈, according to the "Being Faurecia" spirit;
  • Assertive, optimistic and resilient;
  • Is selfaware and has a collaborative approach to working with others;
  • Share all relevant information to his manager and team; Provide reporting to his manager and ensure transmission of information to the plant leadership,
  • Selfmotivated and able to work under pressure.

Qualifications:

  • Bachelor's degree in industrial or supplychain management
  • Multifunctional & Multicultural communication,
  • SAP knowledge appreciated, especially PP module ( SD and MM are a plus)
  • Minimum bilingual (English + one other languages)
  • Customer orientation / Team spirit / Autonomy, rigor

Affiliation / Profile:

Job Level TBC

Function PCL - Production Control and Logistic

Location / Organization TBD

Schedule / Contract Full-time / Unlimited Term

Education Level / Program Bachelor's Degree / Supply-Chain Management or Equivalent

Travel Low level (less than 10 %)

  • Customer Support/ Contact Centre Agent

    2 weeks ago

    Cape Town, Western Cape, South Africa Tych Business Full time

    Matric (Grade 12) Experience in a Customer Support/Contact Centre Experience in Sales is a plus Strong verbal communication skills Willing to cold call/be on calls majority of the timeJob Type: TemporaryContract length: 3 monthsApplication Deadline: 2024/04/12

  • Contact Centre Lead

    2 weeks ago

    Cape Town, Western Cape, South Africa Tanya Serra Full time

    Job Posted: 22-Jan-2024 Location: Cape TownSituated within the Central Reservations contact centre office for this luxury international 5* brand based in Cape Town.Hospitality experience within a luxury brand.Business Unit or Division:Central Reservations, EuropeResponsible to:Director of Customer Contact, NEAA & SEResponsible for:Contact Centre TeamScope &...

  • Contact Centre Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa CapeNature Full time

    CapeNature seeks to employ an experienced and enthusiastic Contact Centre Manager to provide excellent customer service and to promote this idea throughout the organisation. This role requires a solid understanding of customer service with a clear goal to keep the Customer Service Agents running in an efficient and profitable manner, to increase customer...

  • Contact Centre Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa CapeNature Full time

    CapeNature seeks to employ an experienced and enthusiastic Contact Centre Manager to provide excellent customer service and to promote this idea throughout the organization. This role requires a solid understanding of customer service with a clear goal to keep the Customer Service Agents running in an efficient and profitable manner, to increase customer...

  • Contact Centre Consultant

    2 weeks ago

    Cape Town, Western Cape, South Africa Clicks Group Limited Full time

    Listing reference: 017084Listing status: Online-Position summaryIndustry:Wholesale & Retail Trade- Job category:Call Centre and TelesalesLocation:Cape Town- Contract:PermanentRemuneration:Market Related- EE position:YesIntroduction To provide the required level of customer service to Clicks Group customers, to increase customer loyalty and elevate the...

  • Contact Centre Support Specialist

    2 weeks ago

    Cape Town, Western Cape, South Africa Boardroom Appointments Full time

    Responsibilities:The purpose of the Customer Experience and Contact Centre Support Specialist role is to execute key general support activities, in cooperation with and under the direction of the Head of Customer Contact Centre & Experience, Senior Manager Contact Center Operations and the leadership team. The role provides efficient, proactive,...

  • Contact Centre Learnership

    2 weeks ago

    Cape Town, Western Cape, South Africa Dash BPO South Africa (Pty) Ltd Full time

    Contact Centre LearnershipCalling all aspiring contact center agents that are willing to work night shift US hours.Requirements:Clear communication of the English language both written & spoken.Grade 11 passStrong desire to learn and develop.Hunger for growthpassionate about customer serviceThis is a potential learnership opportunity where you will be...

  • Contact Centre Agent

    2 weeks ago

    Cape Town, Western Cape, South Africa IsonXperiences Full time

    KNOWLEDGE AND SKILLS:MatricAbility to speak Afrikaans a prerequisite6 months consistent Inbound Contact Centre Experience is requiredCompetenciesExcellent writing skillsTyping skillsFluent in Afrikaans and EnglishWillingness to learnProblem-solving skillsAttention to detailMain Responsibilities will include but will not be limited to:Process customer service...

  • Contact Centre Agent

    2 weeks ago

    Cape Town, Western Cape, South Africa Isonxperiences Full time

    Fluent in English:- Matric (Grade 12) NSC:- Clear criminal and credit records:Preferably months Contact Centre Experience:- Willing to work in a shifted environment:Computer literate( MS word and Excel):- Provide product/serivce information to customers:Resolve customer queriesJob Type: PermanentAbility to commute/relocate: Cape Town,Western Cape: Reliably...

  • Contact Centre Agent

    2 weeks ago

    Cape Town, Western Cape, South Africa Isonxperiences Full time

    Fluent in English:- Matric (Grade 12) NSC:- Clear criminal and credit records:Preferably months Contact Centre Experience:- Willing to work in a shifted environment:Computer literate( MS word and Excel):- Provide product/serivce information to customers:Resolve customer queriesJob Type: PermanentSalary: R5,033.00 per monthAbility to commute/relocate: Cape...

  • Contact Centre Agents

    2 weeks ago

    Cape Town, Western Cape, South Africa WNS Global Services Full time

    Job DescriptionDo you have young children and looking at earning additional income? Perhaps you are caring for ailing parents or disabled family members and have some time to spare? Are you a student looking to make an extra money to pay off those student loans?If yes, we are looking for individuals with a high level of customer focus to assist with inbound...

  • Client Contact Centre Services

    2 weeks ago

    Cape Town, Western Cape, South Africa Career Dynamics Global Full time

    Client Contact Centre Services & Medical/GAP Claims Assessor x 3CPT/Southern Suburbs (Office based during the probation period)Salary Negotiable on experience (R12K - R19 K CTC PM) My client, a leading established Long-term Insurance Corporate (Medical/Individual Life Insurance) are looking for an experienced Client Contact Centre Service Inbound...

  • Contact Centre Support Specialist

    2 weeks ago

    Cape Town, Western Cape, South Africa Shoprite Full time

    Purpose of the Job The purpose of the Customer Experience and Contact Centre Support Specialist role is to execute key general support activities, in cooperation with and under the direction of the Head of Customer Contact Centre & Experience, Senior Manager Contact Center Operations and the leadership team. The role provides efficient, proactive,...

  • Contact Investigation Agent

    2 weeks ago

    Cape Town, Western Cape, South Africa Webhelp Full time

    OtherInternalLocation Cape Town, South AfricaLanguage English***Job Advert: Listening is a skill many have yet to develop. A good listener hears what you're saying, but a great listener hears what you are not saying.Webhelp is in search for a Contact Investigation Agent to join our Claremont team where you'll identify business process improvement and asses...

  • Contact Centre Agent

    2 weeks ago

    Cape Town, Western Cape, South Africa Marie Stopes SA Full time

    The key objective of the role is to identify and understand customer needs and deliver first class customer service in an omni channel Contact Centre environment. A key success measure will be the ability to assist clients with bookings and facilitate the payment process for services offered by Marie Stopes South Africa.APPLICANTS WITH EXPERIENCE IN THE...

  • Contact Center Agent

    2 weeks ago

    Cape Town, Western Cape, South Africa Recruitment Matters Africa Full time

    Our client is looking for a Contact Center Agent. To provide a focal point for customers, receive and responds to any inquiries or requests for technical assistance from customers. Providing possible solutions, and assigning support actions to other departments where needed.Responsibilities: Customer Service Remain courteous, tactful, honest, and...

  • Contact Centre Agent

    2 weeks ago

    Cape Town, Western Cape, South Africa Marie Stopes SA Full time

    The key objective of the role is to identify and understand customer needs and deliver first class customer service in an omni channel Contact Centre environment. A key success measure will be the ability to assist clients with bookings and facilitate the payment process for services offered by Marie Stopes South Africa.APPLICANTS WITH EXPERIENCE IN THE...

  • Coastal Contact Centre Senior Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa Fidelity Services Group Full time

    REPORTS TO:OPERATIONAL EXECUTIVEMAIN PURPOSE OF JOB:The overall purpose of the position is to effectively manage and improve the functions of the Operations Contact Centres (Customer Contact Centres and Central Monitoring Centres) and all related functions for Fidelity ADT Coastal Region. To align these functions to the strategic objectives of the Company,...

  • Operations Manager: Sales Contact Centre

    2 weeks ago

    Cape Town, Western Cape, South Africa WNS Global Services Full time

    Job DescriptionRole Purpose This role is ideal for a talented, motivated and dynamic Sales Call Centre Operations Manager that is passionate about leading, motivating, mentoring, coaching and developing a team of Sales and Customer Centric Team Leaders (Assistant Managers) to deliver against client and internal business deliverables (KPIs, CBBs and SLAs) in...

  • Team Leader: Sales Contact Centre

    2 weeks ago

    Cape Town, Western Cape, South Africa WNS Global Services Full time

    Job DescriptionRole PurposeThis role is ideal for a talented, motivated and dynamic Sales Call Centre Team Leader / Assistant Manager that is passionate about leading, motivating, mentoring, coaching and developing a team of Inbound Sales and Service Centric Agents to deliver against client and internal business deliverables (KPIs, CBBs and SLAs) in an...