Internal Services Broker

2 weeks ago


Pretoria, Gauteng, South Africa FirstRand Bank Limited Full time

Description

To maintain client relationships, provide control related advice to clients and managing policy changes. Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions. Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, and senior staff members. Manage existing customers and grow portfolio through policy changes and renewals. Resolve all customer queries efficiently, and within agreed timelines. Maintenance of expert knowledge on specific products, pricing, application procedure, processing and timelines. Maximise business portfolio cross sell opportunities and strengthen client relationships. Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information. Comply with governance in terms of legislative and audit requirements. Improve business decisions by providing accurate and reliable business intelligence (information) together with analyzing trends and data. Seek out regular performance feedback and put actions in place to improve and enhance performance. Identify activities to address own development gaps Create own personal development plan and review plan with team leader or manager. Keep abreast of learning opportunities, changing products and trends.

Job Details

Application Closing Date

10/06/24

All appointments will be made in line with FirstRand Group's Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.



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