Key Accounts Executive

2 weeks ago


Durban, KwaZulu-Natal, South Africa Freightmore Durban Full time

THE FREIGHTMORE GROUP OF COMPANIES

Key Accounts Executive - Durban

FUNCTION:

Responsible for handling the most critical accounts of the organization.

That said, they play a major role in ensuring good relationships with the holders of these accounts, which, in turn, is essential for the company's growth and success.


Minimum Requirements:

  • 2 years of Freight Industry experience (Key Account Executive advantageous)
  • Sound knowledge of the Road Freight Industry
  • Parcel Perfect proficient


Grade 1
  • High Level of administrative and organisational skills
  • Attention to detail and accuracy
  • Excellent communication skills (Proficient in English & Afrikaans)
  • Fully computer literate (Outlook, Excel, Word & PowerPoint)

Key Performance Areas:

  • Retain and expand existing business
  • Build strong customer relationships
  • Seek opportunities to grow customer sales
  • Provide excellent customer service with speed and enthusiasm
  • Provide customers with accurate daily, weekly, and monthly freight management reports
  • Accurate record keeping of customer information
  • Accurate record keeping of customer call report
  • Resolve customer queries timeously
  • Follow up on outstanding queries and provide feedback timeously
  • Ensure customers do not run out of stationary supplies
  • Conduct regular customer visits
  • Understand existing clients and their business needs
  • Operate as the lead contact point
  • Ability to lead and contribute to the sales team
  • Act as coordinator for key personnel, including support, service, and management resources in order to meet account performance objectives and customer expectations
  • Proactively assess, clarify and validate customer needs on an ongoing basis
  • Communicate effectively in person, in writing, and over the telephone with customers to research, analyse and interpret complex information and produce clear verbal and written reports in response to needs
  • Work closely with Sales Managers, Branch Managers & Managing Director to ensure we always understand all customer needs and that we offer the best solutions.

Salary:
From R1.00 per hour

Ability to commute/relocate:

  • Durban, KwaZulu-Natal: Reliably commute or planning to relocate before starting work (required)

Education:

  • High School (matric) (preferred)


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