Relationship Manager: Santam Marine
2 weeks ago
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Location:
Johannesburg, Gauteng, South Africa
What will you do?A position has become available within Santam Marine for a Relationship Manager and will be based in the Johannesburg area.
The candidate will understand premium and profit objectives through brokers by building relationships that will ensure growth and retention through creative and attentive marketing, underwriting and risk management strategies.
What will make you successful in this role?Manage allocated portfolio growth, retention, profitability and any other business relevant factors and agree growth plan.
Work within a cluster and indirectly lead a team comprising of Service Consultants and Underwriters to deliver a service to the allocated portfolio of brokers.
Reporting on performance against agreed targetsIdentify and develop sales opportunitiesEnsure a consistent and detailed understanding of the sales targets, goals, performance levels, products, business rules and conditions.
Ensure a consistent detailed understanding amongst brokers of their growth targets, goals, performance levels and available products.Establishing strategies to further grow the portfolio and contribute ideas, leadership and innovationUtilise technology to manage data and the performance of the portfolio under managementProspecting for new brokers as well as business development opportunities.
Engaging with Underwriting, Claims and Finance teamsEnsure alignment of quality standardsEnsure alignment of business processesEnsure brokers operate within agreed mandatesComply with corporate governance policies, procedures and standardsServe as the primary contact point for broker staff to build and maximise the broker relationshipEffectively drive and deliver on business model to ensure performance targets are achieved in line with strategyEnsure continuous strategic and business alignment between brokers and businessDisplay a deeper understanding of and ability to market effectively all Marine productsIdentify and drive opportunities to improve and enhance product and service offeringsKeep abreast of market conditions and trends and relevant industry regulationsPrepares and maintains a market analysis, including competitor information in order to provide input on distribution, product, price and promotion strategiesEffective participation in any relevant industry related functions and forums and participate in continuing education and other learning opportunitiesEnsuring credibility with brokers by maintaining detailed knowledge of current market conditions and competitors' productsResolve customer and broker complaints and queriesCollaborate and work with support units to deliver required service levelsCo-ordinates and delivers new and on-going training on products, processes and systemsWork within a Portfolio cluster and provide technical leadership and direction for the underwriting (technical, pricing, structure, complex processing) on all matters as they relate to ownership of your assigned portfolio.
Participate in retention strategyQualification and ExperienceFAIS accreditation requiredRE 5Minimum 10 years' Marine Insurance experienceCommercial Lines, particular to Marine InsuranceExperience in being on the road, dealing with and visiting brokersA thorough understanding of all marine insurance productsLeadership experience is essentialKnowledge and SkillsAbility to understand client base related requirements and to conceptualise and develop relative supportGood understanding of value chain in order to implement cost savings and maximise profitabilityWorking knowledge of financial management – accounting - information systems and marketingStrong business orientation with commercial and financial skills.
Computer literate in data manipulation - i.e. Excel as well as technology in generalStrong networking and relationship building skillsDecision making abilitiesTechnical claims and underwriting skills Strong knowledge of ReinsuranceCore Competencies Cultivates innovation - Contributing independently
Customer focus - Contributing independently
Drives results - Contributing independently
Collaborates - Contributing independently
Being resilient - Contributing independently
About The CompanySantam is the market leader in the general insurance industry in Southern Africa.
We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia.
Our success is rooted in our passion for our clients and everything we do is centered on our delivery of insurance good and proper.
We're about people.People drive our business so it follows that we want to recruit the best people possible whether they work for us permanently or for a short time as temporary employees.
At Santam we are committed to transformation and embracing diversity.This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society.
In achieving our employment equity goals we give preference to applicants from the designated groups in alignment with the divisions Employment Equity targets.
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