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Information Manager

3 months ago

Johannesburg, Gauteng, South Africa Santam Full time
Who are we?
Santam is the market leader in the general insurance industry in Southern Africa.

We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia.

Our success is rooted in our passion for our clients and everything we do is centred on our delivery of Insurance Good and Proper.

What will you do?

A position for an Information Governance Specialist exists in the Santam Broker Solutions (SBS) team, based either in Johannesburg or Bellville (Cape Town) offices.

What will make you successful in this role?

This role will be responsible for supporting SBS in coordinating and driving the implementation of the Information Management and Governance agenda of the Santam Group.

We are looking for an individual with experience in the development of data related solutions to improve the Business Units across SBS data quality and financial/operational performance.

This includes analysing business processes and determining how they can be improved or better supported by data.

The Information Governance Specialist must have a keen sense of how to problem solve and must be familiar with data and information domains native to the Insurance field to assist Data Owners and Data Stewards in the resolution of data and information issues.

Issue resolution may involve interfacing BUs, therefore, they need to understand and continuously seek to build knowledge of the Santam Group landscape and how & where data and information are generated, used and shared across teams.


PRINCIPLE ACCOUNTABILITIES INCLUDE

  • Drive the Information Governance Framework across Santam Broker Solutions in collaboration with the Group Data Goveenance Forum.
  • Identifying Data Owners and Data Stewards for each agreed initiative, engaging with HR on the impact of Data Roles on existing job profiles
  • Onboarding new Data Providers, management of SLA and DDA
  • Leading/supporting data and information projects, which includes defining and participating in User Acceptance Testing (UAT)
  • Performing impact assessment of proposed policies, standards, processes
  • Supporting the process of business term & rule definition, changes, retiring and consistent use.
  • Promoting the use of data sources that are fit for purpose and encourage their use in all reporting. This includes monitoring, reporting and escalating the use of tools that inhibit data insights enablement
  • Facilitating the definition of quality criteria, performing baseline analysis against criteria and compliance to criteria; drive initiatives to improve data quality
  • Analysing issues & their impact and facilitating issue resolutions through creating resolutions or logging & escalating issues to the appropriate forum.
  • Chair Enterprise Information Forum (EIF), between own and one or potentially more other BU/Division
  • Conduct datarelated audit reviews for BU, develop improvement plans and monitor the execution of plans
  • Author and distribute required reports
Skills and competencies Long Description
Advanced operational skills in data/information governance
Advanced data quality management, operations and tools
Expert verbal and written communication skills, and the ability to communicate effectively at all levels
Advanced Interpersonal skills, to lead, influence and motivate
Proficient People management and relationship building skills
Advanced Problem-solving skills - the ability to identify problems and finding/developing/facilitating solutions
Pro-active, self-starter
Proficient Presentation skills
Advanced Stakeholder Management
Advanced Computer literacy (MS Office) while MS SQL, Confluence and Jira skills will be highly beneficial
Emotional intelligence

COMPETENCIES
Adhering to principles and values (living the Santam Way)
Analytical Thinking
Business Analysis
Change Management
Client Focus - building strong internal client relationships and delivering internal client-centric solutions
Collaboration and effective communication
Critical Thinking
Curiosity & Creativity
Data & Technology Literacy
Data Analytics
Drives Results, even under tough circumstances
Flexibility and Adaptability - Being resilient
Influencing people
Insurance & Business Acumen
Problem Solving
Process Analysis
Project Management
Qualifications / Experience

QUALIFICATIONS

  • Relevant bachelor's degree
  • DAMA Certified Data Management Professional Practice (CDMP), preferably practitioner level, would be highly recommended
KNOWLEDGE & EXPERIENCE

Minimum requirement of:

  • 3 years or more relevant experience and operational skills in data/ information governance
  • 3 years or more experience in data quality management, operations and tools
  • 2 years relevant experience as a Project Manager
  • 2 years relevant experience in Business Process Management
  • 3 years relevant experience as a Change Management Associate or manager of teams in a highchange environment
  • Experience in the use of Jira and Conflu