Change Management Specialist

2 weeks ago

Johannesburg, Gauteng, South Africa ADvTECH Support Office Full time

Overall Job Purpose
The primary responsibility will be creating, driving and implementing change management strategies/plans for the Group Shared Services function in the business

Responsibilities:

Output 1 -
Change Management Strategy and Implementation:

  • Create change management strategy and plan which at a minimum includes plans for stakeholder identification and sponsorship management, communications, training and organizational readiness assessment.
  • Integrate content of communication, training and change activities to ensure focus on behavioural change.
  • Conduct an 'initial' organizational assessment to determine the position of the business, and conduct ongoing reviews to facilitate alignment.
  • Identify human and organizational risks.
  • Develop project strategies and plans, including stakeholder assessment, communications, leadership alignment, organisation transition, change readiness, capability transfer, and enduser training.
  • Facilitate change management activities with crossfunctional team members and stakeholders to ensure adoption of the Enterprise Business Transformation.
  • Manage the delivery of enduser training and subsequent followup activities, including effectiveness assessment.
  • Review monthly performance against key performance indicators (KPI's) and implement strategies to meet objectives.

Output 2 - Communication**:

  • Understand the significance of the changes within the functional areas and provide recommendations regarding expected organization impacts.
  • Work proactively with Group Marketing to develop and implement communication and marketing strategies, public relation initiatives and other materials that promote the aims of the respective organizational initiatives.
  • Manage the implementation of communication strategies across multiple projects.
  • Create appropriate content and material for change communication based on business feedback.
  • Measure effectiveness of communication initiatives and adjust where necessary.
  • Develop an action plan resulting from engagement initiatives that improves communication outcomes.
  • Provide direct support and coaching to frontline managers and supervisors as they help their direct reports through transitions.

Output 3 -
Stakeholder Engagement:

  • Develop effective relationships and collaborative working styles with key stakeholders, partners and the community to support people the initiatives
  • Establish and maintain stakeholder databases and provide input into service mapping and needs assessment.
  • Maintain accurate data collection and provide reporting and information to the business as required.
  • Work within the policies, procedures and values of the business to achieve the aims and objectives of the initiative.
  • Maintain high levels of confidentiality and sensitivity with regards to business needs.
  • Conduct analysis and provide insights to Management that is accurate, sound and enables business decision making.

Education Requirements:

Minimum
BA/BCom Communication or BS Degree in Organizational Development, Organizational Behaviour, or Industrial/Organizational Psychology

Experience Required:

5 Years Experience in organizational change management program design and implementation

5 Years Experience in project management and resource management

Must be a leader who can influence stakeholders in written and oral communications

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