Service Ambassador
2 weeks ago
Job category:
Health, Fitness, Medical and Optometry
Contract:
Permanent
Remuneration:
Market Related
EE position:
No
Introduction Your Purpose... To Inspire people to live active lives. As a service ambassador, you will deliver an exceptional in-club member experience aligned to our business values.
Our members and non-members will be at the receiving end of this exceptional member experience possible through your daily interactions and engagement and that all duties and responsibilities are carried out effectively and according to our world-class standard.
Your Duties and Responsibilities...To at all times do your bit towards achieving our purpose to Inspire people to live an active life, this is achieved by believing and living our values through all we do, always innovating, inspiring people, have fun and do the right thing.
Communicating and providing information to staff, members and prospective membersControlling access into the facilityManage operational and administrational requirementsEngaging with members by delivering excellent customer service experiences, driving digital engagement and inspire member loyaltySupporting the member floor experience through promoting safe exercise, and maintaining cleanliness of the exercise floorControl all cash through the reception area and ensure that compliance is maintained We can't live without...
Grade 12 Senior Certificate and/or NQF Level 4 or higher equivalent preferably in the fitness environmentPrevious frontline experience in a customer service industryGood understanding and knowledge of digital platformsSound knowledge of Virgin Active exercise experiencesComprehensive understanding of the customer journey and the desired customer experienceSound knowledge of club rules, operating standards, and safety protocolREGISTRATION SUPPORT Tel:The Diversity & Inclusion
Our commitment to employment equity measures, Virgin Active will target suitably qualified candidates from previously disadvantaged groups as part of its recruitment process, with the exception where a particular role sought to be filled is already adequately represented by the afore-mentioned groups.
Vaccine statementOur duty as an employer is to ensure the safety of our people.
Our business therefore supports the South African COVID-19 vaccination programme and we encourage all our people to protect not just themselves and their loved ones but also, colleagues, by getting vaccinated as required in terms of nation roll-out measures.
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