Service Operations Manager

**Key purpose**: The Managed Services (MS) Operations Manager operates as part of the Global Center of Excellence and is accountable for service delivery in the CoEs in the provision of the highest level of client satisfaction and the successful continuance of business operations within the company. They assist with the planning, building and support...

**Job Profile Summary** Establishes and maintains lines of communication with design engineering and software development on design, reliability, and maintenance issues. Ensures that engineers are current with the latest upgrades and/or new releases. May be involved in customer installation and training programs. Selects, develops, and evaluates personnel...

SKILLS REQUIREMENTSEducationBachelors degree in Information Technology or equivalentManagement qualification (NQF6 or equivalent)Service management specialist certification (IT services) (ITIL Expert preferred)Knowledge and SkillsTechnical understanding of hardware and software solutions.Communication skills.Customer service skills.Management skillsReporting...

SKILLS REQUIREMENTSEducationBachelors degree in Information Technology or equivalent Management qualification (NQF6 or equivalent) Service management specialist certification (IT services) (ITIL Expert preferred) Knowledge and SkillsTechnical understanding of hardware and software solutions. Communication skills. Customer service skills. Management skills...

About The RoleWe are seeking a skilled professional to assist with administrative duties and maintain optimal operational functioning within our customer service department.Main AccountabilitiesAssist in calculating the required headcount figure based on forecasted call volumes, average handling time and shrinkageComplete agents' schedules within agreed...

Technical Competencies & Experience: Operational support for all the companys clients Identify client incidents/fault trends. Ensure fault/incident categories and subcategories are correct. On site client support Project Management Client installation Management Create and maintain a comprehensive list of client requirements, scope of deliverables and KPIs....

If providing a high level, high-quality service role to corporate clients, in Service Management is the exposure you are looking for then Jurumani Solutions is the right place for you! Offering an environment where a strong customer service focus and the practice of working with the latest technologies and systems are believed to be fundamentally useful to...

We are looking for a Field Service Technician to join our IT Operations team. The ideal candidate will have exceptional troubleshooting skills, extensive field experience, and the ability to adapt to dynamic work schedules.The successful candidate will be responsible for providing on-site service and support during field visits or dispatches, managing...

Roles and Responsibilities Position summary The Operations Manager plays a critical role in overseeing daily operations, ensuring efficiency, and driving business growth. Below is a detailed breakdown of their roles, responsibilities, and key performance indicators (KPIs). Roles & Responsibilities Operational Efficiency & Management: Oversee daily operations...

**Role Purpose/Business Unit**: Are you ready to join Vodacom’s exciting world of Digital IT and become part of a high performing, dynamic technology team? With our customers at the heart of our purpose, you will be part of the evolution of our IT technology landscape, harnessing the latest technical innovations available.The role holder is accountable to...

**_Security Operations Manager_** A Position for a Security Operations Manager is vacant in Midrand, reporting to the Area Manager/Regional Manager. The overall purpose of this position is to manage the need of a Client in covering the following key areas, client liaison, HR /IR matters, fleet management, expenses control, Investigations and to ensure the...

The Operations manager is responsible for maintaining and increasing the efficiency of the business. This professional needs to be a talented leader who support operational leadership in a variety of departments — from finance and IT to human resources and accounts payable. It is the Operations manager's responsibility to supervise, hire, and train...

Do you want to help shape the future of healthcare? Our name, Siemens Healthineers, was selected to honor our people who dedicate their energy and passion to this cause. It reflects their pioneering spirit combined with our long history of engineering in the ever-evolving healthcare industry. We offer you a flexible and dynamic environment with...

**Purpose of the role**: The above position is vacant at Midrand, reporting to the Area Manager at Midrand. The overall purpose of this position is to manage several sites as an Operations Managers and covering the following key areas: 1. Client liaison 2. HR /IR matters 3. Fleet management 4. Investigations 5. K9 & Firearms 6. Site coverage 7. Site security...

Nexio is a specialist ICT solution provider that helps clients build, support, and manage their IT infrastructures. We have operations in all 9 provinces across the country, over 200 clients and over 600 employees and as a Level 1 BBBEE we put to practice our commitment to South Africa’s transformation agenda, we are at the forefront of digital...

**Job ID**: - 378465**Company**: - Siemens Healthcare Proprietary Limited**Organization**: - Siemens Healthineers**Job Family**: - Customer Services**Experience Level**: - Recent College Graduate**Full Time / Part Time**: - Full-time**Remote vs Office**: - Office/Site only**Contract Type**: - Fixed Term- Do you want to help shape the future of...

Our reputable IT client is seeking a skilled **Service Delivery Manager **to join their team that is based in Midrand. **Purpose of the Service Delivery Manager**: Act as a custodian of relationships internally, and externally with and between customer support teams and vendors. The Service Delivery Manager plays a critical role in the co-ordination and...

**The role of the Divisional Operations Manager is a permanent, full-time position based in** **Midrand.** **It reports into the Chief Operating Officer.** **You will be responsible for the management, direction, and leadership of a team of 9 Depot/Workshop Managers across the country.** **The primary purpose of this position is to manage the national...

**Job Number** 22187463 **Job Category** Rooms & Guest Services Operations **Location** Protea Hotel Knysna Quays, Waterfront Drive, Knysna, South Africa, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists in managing the execution of all operations in the...

JOBNUMBER **iOCO03426** - CONTRACT TYPE **Permanent** - CONTRACT TYPE: **Hybrid** **The Role**: Lead Excellence in Service Delivery as Our Manager! Take charge of ensuring seamless service delivery and client satisfaction. As a **Service Delivery Manager**, you will oversee operations, manage resources, and maintain high-quality standards. Your...